Hi Göran S,
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our bed condition. However, I was concerned to see that you were not impressed with our breakfast selection. I would like to apologize for any inconvenience this issue may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concern.
Again, thank you for the review and I hope that we would have another chance to accommodate you again in the future.
Dear Ronald W,
Welcome back and thank you for your feedback.
I apologize that your found the amenities in the room not to be well maintained. I know how disappointing this could be, particularly having visited the same property numerous times. It is great to know that we have regular guests, such as yourself, that are very concerned of the amenities we have in the room. Rest assured your comments are well documented and have been given to the management and ownership of the property for their review.
We look forward to hosting your return stay. Happy Holidays and a prosperous new year to you.
Dear John L,
Thank you for taking the time to write a review of our hotel. We sincerely apologize for any inconvenience the condition of the room, bathroom and breakfast coffee machine may have caused you. While we truly would have preferred you had a more enjoyable stay, rest assured that we are working on improving our amenities and services that we may accommodate you better in the future.
Thank you again for your feedback. We would follow up your concerns to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction. We do hope that you will allow us to welcome you back and make it up to you.
Dear Matthew J,
Thank you for taking the time to review our property. It is great to hear that you liked the accessible location, smooth check-in process, strong WIFI connection and nice view. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations with regard to the breakfast items. Your feedback about the restaurant closure and the need to upgrade have been shared with the hotel management. Allow me to apologize for any inconvenience these issues may have caused you. You can look forward to our continuous effort to improve our guest experience.
I value you as our guest and hope you will continue to choose IHG for your future travel needs.