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many thanks for the review, we are pleased that you have appreciated our standards together with the location of our hotel. We very much look forward to having you with us again. Sincerely
Dear Stefanieellen, thank you very much for this wonderful feedback.
It is such a pleasure for us to know you have enjoyed your stay with us to the fullest and we are pleased to hear that you were impressed with the service, as well as our location. We are looking forward to having you with us again in the near future. Kindest regards
Dear Catherine G,
In spite of the (announced) negative review we stand firm on our position: the maximum number of people who can stay in a double room is two. And it is simply because it is against any rules and against the laws, at least in Italy. You booked a twin room and you show up with a third guest, expecting to stay all three in the same room. For this reason we offered you the only possible solution: a triple room accommodation (with a small supplement).
We are open to all criticisms and suggestions from our guests because they push us to improve. In this case, however, the criticism is caused by a negative feeling because of the discussion I described above.
Regarding mosquitoes, 77 people were accommodated in hotel that night and no one complained about mosquitoes or made any other report of that kind. Maybe it is possible that during the night you just left the window open and the light on.