Dear Mrs "Patricia M",
word of mouth is always the best and most sincere advertising, and being so strongly recommended by our Guests is an honor and a great reward for us.
Thank you so much.
Please come back again!
this review is just incredible. You have booked the cheapest option available, not even reading its name (flexible room) or conditions (room changes once or more during your stay). It is all written and clear before you book and this is the reason why it costs so much less than other room typologies.
We explained this to you at check-in and once again the next day, and we also told you not to worry: just pack your things and we will move everything for you.
You left withouth packing your things so we tried to contact you in anyway possible by phone and by e-mail and you never answered, so we had to move your luggage. We had guests checking in in that room.
Our Staff is our real gem, we do not need to defend them since they already do so with their hard work showing in thousands of review over the internet. They did their best to please you even if it was actually impossible, they also let you check-out 1,5 hours late (you did not even ask if you could: you DECIDED you were leaving the room late. I call THIS kind of attitude arrogant) even if we had next Guests waiting already and even if this meant our housekeepers had all their work rescheduled and had to stay until late.
We warmly suggest you to read what you are booking next time, not only clicking the lowest rate available.
thank you so much for your nice review, we are so glad to hear you had a good time and especially that you appreciated the incredible history of the building we are located in.
Hoping to welcome you next time, too!
Dear Mr Philip G,
thank you so much!
Your review made our day, we are very glad your family enjoyed Rome and Relais Le Clarisse so much.
See you next time again then!
Dear Mr Edward,
it was a genuine pleasure to host you during your Roman experience and we are very glad we helped you in making the most out of it.
We hope you will visit again anytime soon!
we are happy that our Staff made you feel at home and that you had a great time at Relais Le Clarisse.
Come back anytime you please, we will be waiting for you!
we are glad your family had a great time, thank you very much for letting us know: this is always very rewarding for us.
See you next time in Rome!