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1 - 6 則評論,共 1,603
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
1週前

酒店位於格拉西亞大街,享有花園和巴特羅之家的壯麗景色。服務非常出色。室內設計具有古典風格的現代感。住在文華房間,寬敞,有一個大露台。非常時尚。價格很貴,但絕對物有所值。

感謝 Mudhit G
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.in 查看原文
MandarinOrientalBCN,巴塞羅那文華東方酒店 的 Gerente,回應了這篇評論3 天前評論 已回應
Google 翻譯

Dear Mudhit G,

Thank you for sharing your kind opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are happy to learn that you had an excellent stay with us and appreciated our views, room and service.

We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona!

Yours sincerely,

André Devillers
Hotel Manager

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論 透過行動裝置

我們去了文華東方酒店,因為在Facebook上看到了一場活動,提供一個超棒的機會,可以和親切又專業的Vanina一起上1小時的瑜伽課。然後,我們還享受了帶操舵室的室內遊泳池。這是一個非常休閑的早晨,我會向別人強烈推薦。此外,這個價格非常有競爭力哦。

感謝 JulietteA93
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.fr 查看原文
MandarinOrientalBCN,巴塞羅那文華東方酒店 的 Gerente,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Juliette A,

Thank you for sharing your positive opinion on TripAdvisor following your experience at Mandarin Oriental, Barcelona.

We are happy to learn that you had an enjoyable yoga class and relaxing morning in our Spa. I would like to thank you for your kind words towards Vanina.

We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona!

Yours sincerely,

André Devillers
Hotel Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月4日

我住過世界上很多五星級酒店,巴塞羅那文華東方酒店的服務是我在歐洲體驗過的最好的。從禮賓部到客房部,再到餐廳員工,沒有再比他們友好專業的員工了。繼續加油!

1  感謝 gwynth749
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MandarinOrientalBCN,巴塞羅那文華東方酒店 的 Gerente,回應了這篇評論5 週前評論 已回應
Google 翻譯

Dear gwynth749,

Thank you for sharing your kind opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are happy to learn that you enjoyed your stay with us and I would like to thank you for your compliments towards our colleagues, in particular towards our concierges, housekeeping and restaurant teams, we are delighted to learn that they contributed to make your stay memorable. Rest assured we will share your comments with them.

We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona!

Yours sincerely,

André Devillers
Hotel Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月26日

這裏地段特好,不是酒店住客也能上來,穿過主大門,兩個右轉到電梯。坐在屋頂露台,看着城市風光,簡直超贊,喝得不錯,但是很貴,不過如果跟朋友一塊兒來這兒,這個環境這個景色都還是蠻值這個價錢的。

感謝 Raylord3
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MandarinOrientalBCN,巴塞羅那文華東方酒店 的 Gerente,回應了這篇評論2018年7月30日 已回應
Google 翻譯

Dear Raylord3,

Thank you for sharing your positive opinion on TripAdvisor following your experience at the rooftop terrace “Terrat” in Mandarin Oriental, Barcelona.

We are happy to learn that your experience fulfilled your expectations, and that you appreciated our central location, views and
drinks. We have also well noted your constructive comments in regards to the price.

We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona!

Yours sincerely,

André Devillers
Hotel Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月13日 透過行動裝置

酒店很好,但絕對不會回來。管理層應該提防員工,因為我不明白我母親的錢包是如何在這家五星級酒店的早餐時被偷的,員工也沒有在攝像機前捕捉到?
他們沒有報警,也沒有提供賠償。

感謝 Sunpleaseplz
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
MandarinOrientalBCN,巴塞羅那文華東方酒店 的 Director General,回應了這篇評論2018年7月20日 已回應
Google 翻譯

Dear Sunpleaseplz,

Greetings from all of us at Mandarin Oriental, Barcelona!

Once again and on behalf of our whole team please accept our apology for all the inconvenience, we are very sorry and very sad to learn that the compensation and help offered was not sufficient in your opinion, neither the assistance from our security department. We remind guests at check-in that secure personal in-room safes are provided in all our rooms and suites, as ever the comfort and security of our guests remains our top priority.

We would have loved for you to have a wonderful stay and experience and are very sorry we have not been able to offer a better hospitality and experience. If you wish to discuss this matter in detail please do not hesitate to get in contact with me at jmonje@mohg.com.

We would be very grateful to have the opportunity to welcome you back, please let us know if we can be of any assistance.

Warm regards,

Jorge Monje
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月15日

文華東方酒店的地理位置非常完美,你想去哪裡都很近。最重要的是,這家豪華精品酒店的員工非常樂於助人,非常友好,真是太棒了!早餐也很好,屋頂餐廳——秘魯壽司餐廳很好,我們在其他餐廳吃的晚餐也很好。雖然有點貴,但是值得。

與這家飯店合作收集的評論
感謝 Ali K
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MandarinOrientalBCN,巴塞羅那文華東方酒店 的 Gerente,回應了這篇評論2018年6月18日 已回應
Google 翻譯

Dear Ali K,

Thank you for sharing your kind opinion on TripAdvisor following your stay at Mandarin Oriental, Barcelona.

We are delighted to learn that you had a perfect stay with us, and appreciated our central location, breakfast and rooftop terrace “Terrat”. I would like to particularly thank you for your kind words towards our colleagues.

We look forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona in the near future!

Yours sincerely,

André Devillers
Hotel Manager

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