出差在這裏住了两天，房間很大很舒服，衛生間乾淨，設施齊全，我一定還會再來的，酒店位置非常完美，走路幾分鐘就可以來到市中心，有很多餐廳，酒店員工熱情周到，如果你在地下停車場停車的話，一定要注意，道路非常窄，第一次的話會遇到很多拐彎，我強烈推薦這家酒店。
Dear Marcin R,
What an amazing review!
Thank you very, very much for choosing us and for so beautiful review. We are truly delighted to know that you have enjoyed so much that you recommend our hotel to other users and we will be pleased to welcome you again.
Our goal today is providing our guests with an extraordinary and a memorable experience; deliver a perfect service, surprise, care about you and ease your stay!
On behalf of all the members of staff of NH Collection Palacio de Burgos, we would be honored to welcome you back again!
With kind regards,
Alfonso Ruiz
我們住在NH梅塞德宮酒店的五個晚上真的太愉快了。這個地方是完美的 - 房間很華麗，寬敞，床很大，光線充足。位置也很棒 - 距離大教堂只有兩分鐘的步行路程。而且服務很棒 - 他們會盡一切努力使您的住宿盡可能舒適。 事實上，這是您至少能感受到像在自己家中一樣的少數酒店之一。這是你在布爾戈斯一定要來住的地方。
Dear Mateo C,
We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us.
At the Hotel NH Collection Palacio de Burgos is our aim to exceed your expectations and we really appreciate when our guests let us know.
Looking forward to welcome you back in the near future.
Yours faithfully,
Alfonso Ruiz
這家酒店的一切都很好，除了可怕的服務之外。這裏位置優越方便預約，最初給人留下好印象。有方便的停車場和客房。不幸的是，在酒吧/餐廳的服務讓整個地方令人失望。在酒吧里，我努力地點了一些飲料和食物，而其他客人卻放棄了，我堅持了下來。順便說一句，我妻子的卡瓦酒溢出在桌子上了。但是等了40分鐘后，我放棄了酒吧小吃和一杯酒。給經理留言，如果你不能提供好的服務，那麼擁有一座好極了的大樓也是沒有意義的。我們去Burgos的行程令人失望是件讓人可惜的事情，因為這個城市是多麼的美妙。
Dear johnbowen87,
Thanks for your review.
We were so sorry to read that we did not meet your expectations during your stay with us. We regret the obvious disappointment in our service and many hopes that we will have the opportunity to welcome you back to the NH Collection Palacio de Burgos, so that we can strive to restore your trust in us. Please do not hesitate to contact with me if I can offer any assistance with your next visits.
With my highest consideration,
Alfonso Ruiz
他們的早餐很不錯，每個人都有炒雞蛋，彌補了餐廳周日晚上不營業這一點，那天晚上雨又下得很大。酒吧的菜單跟客房服務的是一樣的，還可以。離開的時候，我們落了東西在房間的保險櫃里。我們發了郵件，但是過了幾天都沒有收到回復，就從法國打了電話過去，但是他們解釋說，酒店的政策規定只能在西班牙境內送東西，搞得我們很頭疼。
Dear Lars N,
Thank you for this review of your recent stay at NH Collection Palacio de Burgos.
We are very happy for your positive comments and looking forward to welcome you back very soon.
Best regards
Alfonso Ruiz
如果你想稍微放縱一下，這裏的房間是很好的選擇。絕對完美舒適的床。離大教堂和其他景點都很近。對於城市酒店來說，服務效率很高。
Dear Catherine N,
Thank you for posting a review on Tripadvisor. It was so nice to read your review and thank you for your kind words about our service; the team will be pleased.
I hope we can welcome you back soon.
Best regards
Alfonso Ruiz
