Thank you for sharing the experience you made in our hotel with us, as it gives us the chance to improve our service and facility.
We appreciate and understand your comments about the condition of the guest room. The Hyatt Regency Cologne celebrated its 30th anniversary this year and we are aware that at a constant update of the interior is necessary.
We therefore plan to renovate all guest rooms and bathrooms, but this will take a while to complete. Please accept my sincere apologies for any inconveniences caused during your stay at our hotel.
Dear Philip_Maggs, we would highly appreciate to welcome you back to the Hyatt Regency Cologne in the near future.
Greeting from Cologne
Thank you very much for taking the time to give us some feedback with regards to our facilities and services during your last stay at Hyatt Regency Cologne.
It is our number one priority to ensure that every guest leaves our hotel feeling happy and completely satisfied. In hopes to improve, we would be more than grateful if you could send us an e-mail to email@example.com with a few details, telling us about what went wrong during your time here.
Greetings from Cologne,
It was a pleasure to welcome you to our hotel, and it means a lot to us that you have given us such honest feedback. I regret to hear about the problems you encountered with the AC and can ensure you that this does not speak for our standards.
Dear 997ronnie, I have informed our Technic Team and will see to it, that the problem is fixed as soon as possible. It is our main priority to ensure that each guest leaves our hotel feeling relaxed and we sure hope to have the pleasure of welcoming you back soon in order to give you the experience that you deserve.
It was a great pleasure to have you as our guest and an even greater pleasure to read your Kind words regarding our hotels unique location and view. It is delighting to hear that you find our "Service and staff very friendly" and that your "Kids really enjoyed staying in our hotel". Please do join us soon!
Greetings from Cologne,
Thank you for your kind words on TripAdvisor!
I am overjoyed to have read all of the positive aspects of your stay and to know that you left our hotel feeling relaxed and completely satisfied. I will be sure to pass your praise along to our team, as this serves as a great motivation to continue our excellent service. I hope that we will have the great pleasure of welcoming you back to our hotel once again!
Best Wishes from Cologne,