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鄰近飯店
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1 - 6 則評論,共 2,750
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2 週前評論

這家酒店很棒,酒店的大廳很棒,大廳有通往餐館的樓梯。酒吧就在前台的左邊,布置的很好,但是服務的速度有點慢。餐館的食物的種類很豐富,但是價格不是很便宜。我們對酒店的房間很失望,這家酒店比較舊,需要重新裝修了。卧室和浴室達不到五星就酒店的標準。

感謝 Philip_Maggs
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
HyattRegencyCologne,科隆麗晶凱悅酒店 的 General Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear Philip_Maggs,

Thank you for sharing the experience you made in our hotel with us, as it gives us the chance to improve our service and facility.
We appreciate and understand your comments about the condition of the guest room. The Hyatt Regency Cologne celebrated its 30th anniversary this year and we are aware that at a constant update of the interior is necessary.
We therefore plan to renovate all guest rooms and bathrooms, but this will take a while to complete. Please accept my sincere apologies for any inconveniences caused during your stay at our hotel.
Dear Philip_Maggs, we would highly appreciate to welcome you back to the Hyatt Regency Cologne in the near future.

Greeting from Cologne
Robin Saunders
General Manager

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2 週前評論

前台工作人員的服務非常差,想要拒絕我們享受冒險家會員的優惠,從而讓我們付費才能獲得。前台人員管理很糟糕。如果可以,請避開這家凱悅酒店。

與 Hyatt Hotels 合作收集的評論
感謝 MikeShaikh
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
HyattRegencyCologne,科隆麗晶凱悅酒店 的 General Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear MikeShaikh,

Thank you very much for taking the time to give us some feedback with regards to our facilities and services during your last stay at Hyatt Regency Cologne.

It is our number one priority to ensure that every guest leaves our hotel feeling happy and completely satisfied. In hopes to improve, we would be more than grateful if you could send us an e-mail to socialmedia.cologne@hyatt.com with a few details, telling us about what went wrong during your time here.

Greetings from Cologne,
Robin Saunders
General Manager

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2018年9月5日

我們去年跟今年九月都住過這家酒店。酒店的空調機組,即便我們開到了最大檔還是不製冷。空調太陳舊了,需要做一下昇級更新,而且它還沒有数字面板控制。旅行期間我都沒怎麼睡好。

與 Hyatt Hotels 合作收集的評論
感謝 997ronnie
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
HyattRegencyCologne,科隆麗晶凱悅酒店 的 General Manager,回應了這篇評論2018年9月7日 已回應
Google 翻譯

Dear 997ronnie,

It was a pleasure to welcome you to our hotel, and it means a lot to us that you have given us such honest feedback. I regret to hear about the problems you encountered with the AC and can ensure you that this does not speak for our standards.
Dear 997ronnie, I have informed our Technic Team and will see to it, that the problem is fixed as soon as possible. It is our main priority to ensure that each guest leaves our hotel feeling relaxed and we sure hope to have the pleasure of welcoming you back soon in order to give you the experience that you deserve.

Best Wishes,
Robin Saunders
General Manager

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2018年8月19日 透過行動裝置

酒店非常好,位置也很棒。非常接近大橋,步行就可以到城市的另一邊,在那裡你可以找到所有的景點,咖啡館和購物的地方。酒店很漂亮,大廳很棒。房間也很好,我們還可以看到令人驚嘆的河景。早餐很簡單,但是座位很好。服務很好,員工也很友好。我的孩子們真的很喜歡住在這家酒店裡。

感謝 busyline
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
HyattRegencyCologne,科隆麗晶凱悅酒店 的 General Manager,回應了這篇評論2018年8月21日 已回應
Google 翻譯

Dear busyline,

It was a great pleasure to have you as our guest and an even greater pleasure to read your Kind words regarding our hotels unique location and view. It is delighting to hear that you find our "Service and staff very friendly" and that your "Kids really enjoyed staying in our hotel". Please do join us soon!

Greetings from Cologne,
Robin Saunders

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2018年8月6日 透過行動裝置

之前住了杜塞住凱悅 已經覺得很棒 沒想到科隆的凱悅從規模上講更大更好 對面就是科隆大教堂 可謂無敵美景 下次來還選擇凱悅

感謝 XiangL177
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為中文,源自www.cn.tripadvisor.com 查看原文
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2018年7月15日

接待很簡單,很熱情。訓練有素的員工。。我們有DOM觀景房,費用更高,但視野是無與倫比的。房間里乾淨又舒適。浴室很棒。早餐也很好。我們在餐廳吃了2頓晚餐。那裡缺乏氛圍(就像許多酒店餐廳一樣),但那裡的飯菜卻是一流的,有美酒。員工也很出色。在這裏租自行車是值得體驗的。

感謝 WeirdFish63
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
HyattRegencyCologne,科隆麗晶凱悅酒店 的 General Manager,回應了這篇評論2018年7月19日 已回應
Google 翻譯

Dear WeirdFish63,
Thank you for your kind words on TripAdvisor!
I am overjoyed to have read all of the positive aspects of your stay and to know that you left our hotel feeling relaxed and completely satisfied. I will be sure to pass your praise along to our team, as this serves as a great motivation to continue our excellent service. I hope that we will have the great pleasure of welcoming you back to our hotel once again!
Best Wishes from Cologne,
Robin Saunders
General Manager

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