Another wonderful review for BLOC Hotel Birmingham, thank you very much.
You've been staying as a loyal guest in some of our Vista rooms but I'd like to invite you to sign up for our VIP list which would entitle you to complimentary upgrades, and if you ended up in a Vista Plus or Apartrooms, they are not only more spacious but they also have the tea and coffee-making facilities in them that you might enjoy.
Our compact, standard, windowless Sleep rooms are most suitable for a short stay in Birmingham, perhaps out to a concert or a night out, whereas the Vista Plus and Apartrooms are more spacious and definitely more suitable for an extended stay.
We are really grateful for your loyal custom and look forward to continuing to offer you great nights here at BLOC Hotel Birmingham.
With best wishes
Dear Heidi M,
Thank you for the interesting review left about your accommodation here within Birmingham. We are amused to see you felt like you were in a music video. I hope this is charming quality and entices you to stay with us again! The wet room is especially designed so that all the water will eventually drain and dry in a matter of time to allow usage again. But despite this you took advantage of our chic hotel and its key location just minutes from the city centre so for that we are grateful.
We look forward to another brilliant review.
Guest Relations Officer
I'm obviously really pleased that you loved BLOC with our funky, modern design and extremely high standards of cleanliness and presentation. It's a shame that the St. Paul's area wasn't what you were after on this visit but many of our guests enjoy being that little bit out of the city centre but still within easy, either by walking or using the many different forms of public transport that are available.
I hope next time you've booked a trip to Birmingham the concert doesn't get cancelled and you can enjoy the convenience of staying at BLOC to get to and from the venue. We look forward to seeing you then.
I'm really sorry to see from your review that staying with us at BLOC Hotel Birmingham didn't meet your expectations.
Our room descriptions, accurate photographs and room dimensions are included on our website and in all our promotional material so that guests know exactly what to expect before they arrive here; we certainly don't want guests to be disappointed as you seem to have been.
From your Tripadvisor review (not real names used), I can't tell how much you paid for your room without more details, but rates in Birmingham start at just 49GBP and even in the busy summer months don't become much more expensive. We think that for a clean, comfortable room in a great area of Birmingham, BLOC represents great value for money.
We just have to accept that one size doesn't always fit all and that BLOC wasn't the place for you. You will, however, always be welcome and we'd love you to come and stay at BLOC Hotel Birmingham in the future.