Hilton Garden Inn
I'm sorry that you weren't able to enjoy your stay at BLOC Hotel Birmingham and were disturbed by other guests.
Occasionally people staying arrive back from a night out and show a lack of respect for the other guests; we do all we can to discourage this but it does sometimes happen. We have a quieter wing of the hotel where our newest Apartment rooms are situated, it's certainly worth staying there if you're someone who can be sensitive to noise. Being situated in a bustling area of Birmingham we've done everything we can to minimise any disruption but it will occasionally be the case. I'm sorry that you didn't have the good night's sleep at BLOC that we hope all our guests will have.
If you were ever in the Birmingham area again, call us directly and we'll do what we can to ensure you're in the quietest room possible.
I'm so pleased you loved it at BLOC and that you loved us enough to re-book for January!
Please do consider signing up for our new VIP list which will entitle you to various benefits which we hope will add to future stays at BLOC Hotel Birmingham, such as free upgrades and free tea and coffee.
The staff team really do appreciate it when they see such enthusiastic reviews and when they get a mention too, thank you very much indeed.
We are genuinely looking forward to welcoming you back to BLOC, it can't come soon enough.
With kindest regards
I'm really very sorry that staying at BLOC Hotel Birmingham didn't work out for you.
I would be interested to know how you booked your room and what information you had before you booked. If possible, could you contact me, firstname.lastname@example.org because we certainly don't want guests arriving and being disappointed with the room type that they've booked. We've done our best to accurately depict all our different room types across all our booking platforms, with photographs, room descriptions and room dimensions included. If a guest arrives here and lets us know that they would prefer a different room, we'll always do our best to move you if we can.
For future reference we do have several different room types available here, depending on your budget and your personal choice. Our most spacious are the Apartrooms which are perfect if you are looking to spend more than a night or two here, as they have a defined seating and dining area, as well as a kitchenette, bedroom and our fabulous monsoon shower. We have kept to the highest standards throughout, with lovely crisp white cotton sheets and fluffy white cotton towels in all our room types, including the standard Sleep rooms.
I'm sorry that your visit to Birmingham was cut short and you drove back to Swansea after your concert. I feel sure that if you'd booked one of our Vista Plus rooms or Apartments you would have had the stay at BLOC Hotel Birmingham that you were hoping for,
Thank you for having taken the time to post this review of your recent stay with us at BLOC Hotel Birmingham.
Our standard Sleep and Vista rooms are just 9.5m. sq. and would be very cosy for friends staying together who weren't a couple so I can only agree with you. What you may not have realised is that we've responded to guest feedback and have brought into use two other room types that do have tea and coffee-making facilities and are more spacious. The Vista Plus room and the Apartments can now be seen on the BLOC Hotel website and I hope you'll be able to see that with their kitchenettes and designated seating and dining areas, the Apartments would be much more suitable for a longer stay for two of you. They also have wet-rooms that have shower screens separating the area so that it doesn't all get soaked in the way that it does in the standard rooms.
I hope the above is helpful in terms of planning a future stay and that you won't be needing to visit Argos again for a kettle!
With best wishes
Of course it's great to see from your review that staying at BLOC Hotel Birmingham was just what you wanted for your weekend away.
We have worked hard with the decor to enhance the impression of space in our simple but luxurious standard Sleep rooms. With clever use of mirrors, lights and well-chosen colours on the walls, we hope that every guest will feel cocooned and comfortable and have a fabulous night's sleep as you did. I'm pleased that our lovely staff team at the front desk made a good impression and you were able to check-in efficiently and speedily, they always aim to make guests feel welcomed from the minute they arrive to the minute they leave.
It's such a compliment that you felt BLOC was 'good value for money' and you'll definitely be back to stay in the future, we'll look forward to welcoming you then.
With best wishes
It's great to know that staying with us at BLOC Hotel Birmingham was so good that you'll happily book again. We are very fond of the St Paul's area with its feeling of being out of the city centre yet buzzing and lively, but only being a 15-minute walk away from the main thoroughfares.
For future reference we don't just have our compact and budget-conscious standard Sleep and Vista rooms here, we also have Accesible, Vista Plus and Apartrooms which all have more space and facilities should that be something you're interested in.
I'm pleased that you received a warm and efficient welcome when you arrived and very much hope to be able to repeat the experience again before too long.
With thanks from all at BLOC Hotel Birmingham