Thank you for taking the time to review you recent stay at Shangri-La hotel, at The Shard London.
What a pleasure to read how impressed you were with all aspects of your stay, straight from the pre-arrival correspondence with Rosalia and all the way to the warm farewell offered by Rita.
We were delighted to see that you loved your Iconic City View Room #4802 and had a fabulous time in residence with us on the occasion of your birthday! Happy birthday again!
We hope to welcome you back very soon!
Jean Louis Fresta
Thank you so much for taking the time to review your recent experience at Shangri-La hotel, at The Shard, London!
If we could rate your review, we would also definitely give it six stars out of five!
It is so great to read how much you enjoyed all aspects of your stay: from the warm welcome at the door, to your perfect room with the stunning views across London, the delicious breakfast at our Ting Restaurant, the dreamy SkyPool on Level 52... and most importantly the great service from all our colleagues!
We won't miss to share with them your brilliant feedback, and thank them for looking after you so well, with the friendliness and professionalism we are so proud of at Shangri-La.
Thank you again and we look forward to welcoming you back in the near future... for another memorable experience!
What a lovely review!
We are so glad you had a great time with us, and enjoyed our very convenient location, our stunning views, our calm and relaxed atmosphere, and above all our discrete but warm, attentive and helpful service.
Thank you for your brilliant feedback and we hope to see you again very soon!
Thank you so much for taking the time to review your recent stay at Shangri-La, at The Shard, London.
We were very pleased to read that you enjoyed our immaculate and modern facilities, with the stunning views across London, as well as the service from our friendly and helpful team members.
We were however disappointed and sorry to see that your breakfast experience was not up to your satisfaction and that you experienced a few glitches during the service.
We would like to apologise for the inconvenience you experienced.
Rest assured that we will address your feedback with the relevant teams accordingly, to ensure a follow up is conducted and the necessary measures are taken, so that the challenges you experienced are avoided in the future.
Nevertheless, it is great to read that you enjoyed your stay and will certainly return.
Thank you again for your feedback and we look forward to welcoming you back at which time we will spare no effort in providing you with the perfect visit.
Dear Maude P,
Thank you so much for this glowing review!
We were thrilled to read how lovely your experience was and so glad to see how well you were looked after by our colleagues, especially Thomas, Victor, Dusan and Vincenzo.
"Hospitality from the heart" is indeed our motto and it is great to hear how our team managed to deliver this genuine and exemplary service we are so proud of at Shangri-La.
Thank you again for staying with us and taking the time to share this brilliant feedback. We can't wait to have you back!
Thank you for your feedback and your comments have been shared with our culinary team to ensure we deliver the highest of quality and presentation.
I do hope we might see you back with us soon.
With best regards