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1 - 6 則評論,共 1,676
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
1週前 透過行動裝置

因為參加溫布爾登(網球賽)在這裏入住,因為從格洛斯特路地鐵站走過來到這個酒店10分鐘,對於乘坐地鐵環線(Circle Line)或者區域線(District Line)而言,很方便。我們預訂了一個標準間(610室)。可能是我住過的最小的酒店房間(包括了東京的旅館!)。浴室非常緊湊,而且實際上很難在床邊來回走動。(辦理退房時我問過接待員,是否所有標準間尺寸都一樣,而他證實了是那樣的)。謝天謝地,我們在網球賽場上度過了漫長的一天,所以只需要房間睡覺。接待員足夠友好,而且酒吧區很漂亮,而不用在外面吃東西。這是一個坐落在上佳位置的還可以的酒店,但是在克倫威爾路還有很多可供選擇的酒店,從假日酒店到雷迪森酒店都有。

感謝 Gav6367
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
P6520PLK,水星倫敦肯辛頓酒店 的 General Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear Gav6367

I appreciate you taking the time to post your review on the hotel following your recent stay.

We have several different room types available at the hotel ranging from single, small double, standard double to King Size.

All of these rooms are clearly described on the website so that our guests can make an informed decision on what best suits their needs.

Perhaps the next time you are looking to book in the area we can discuss a room that better suits your needs.

Kind Regards,
Lisa Kearney
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月13日

雖然房間不是很小,但房間奇怪的形狀導致沒有太多的空間到床邊的窗戶。否則會很舒適。兩盞燈就可以照亮房間。樓上是早餐區。自助早餐有很多的選擇。酒店的位置很優越,非常方便坐地鐵和巴士,非常靠近V&A和其他博物館,也可以輕鬆前往英國皇家植物園。工作人員非常友好、樂於助人。我將再次入住,但可能會昇級到更大的房間!

與 Accorhotels.com 合作收集的評論
感謝 andysS8988JC
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
P6520PLK,水星倫敦肯辛頓酒店 的 General Manager,回應了這篇評論2018年6月13日 已回應
Google 翻譯

Dear andysS8988JC

Thank you for taking the time to post a review following your recent stay at the Mercure London Kensington.

Happy Belated Birthday to you, I am so pleased to read that you enjoyed the time that you spent with us and that you were able to enjoy the sights around us. This is my favourite part of the city, especially this time of year.

The staff are the greatest asset that the hotel has and it makes me very proud to see their hard work recognised.

We look forward to welcoming you back to the hotel and it will be a pleasure to hep you make a reservation directly with the hotel in a room that better suits your needs.

Kind Regards,

Lisa Kearney
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月26日 透過行動裝置

我在倫敦參加一門課程的同時,在這裏入住了一晚。酒店毗鄰伯爵宮/格洛斯特公路隧道,靠近商店和餐館。酒店客房非常小,但是在倫敦並不稀奇。在整個入住期間電梯壞了,這真是一件痛事,但工程師們努力讓它工作,所以那也沒辦法嘍。早餐不太好!房間乾淨。

感謝 FionaStorey
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
P6520PLK,水星倫敦肯辛頓酒店 的 Manager,回應了這篇評論2018年5月30日 已回應
Google 翻譯

Dear Fiona,

I appreciate the review that you have taken the time to post.

I hope that the course you were attending went well.

Please accept my sincerest apologies with regards to the lift. This was not something that we could have predicted and engineers worked for some time to try and rectify the situation.

I am disappointed to read that you did not enjoy breakfast. We have over 35 different items on the buffet, offering a great range of products that are suited to all tastes. I am sorry if there was not something available for you or if the service was not what it normally is. We get many great comments on how great our breakfast buffet is that it always upsets me when a guest is not 100% happy with it.

I do hope that when you are next in the area we will be able to welcome you back to us.

Kind Regards,

Lisa Kearney
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月4日

員工善良而友好。告訴我們會得到昇級,但昇級了什麼呢?——我們的房間很普通,浴室也不幹凈(在出水孔里有頭髮)。這是一家昂貴的旅館,但並不值得花這麼多錢。

與 Accorhotels.com 合作收集的評論
感謝 123j0hnb123
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
P6520PLK,水星倫敦肯辛頓酒店 的 General Manager,回應了這篇評論2018年5月8日 已回應
Google 翻譯

Dear 123johnb123

I appreciate the candidness of your review following your recent stay with us.

I can see from your booking that you made you were booked into one of our standard rooms and you were given one of our executive rooms. Perhaps the team should have shown you the difference prior to you checking in so that you were aware of how considerable it is.

I do apologise for the hair that you found in the plughole. This is not the normal level of service that we aim to provide our guests and I will be speaking with the head housekeeper to ensure that situations such as this do not re-occur.

Once again, thank you for the review and hopefully, we will be able to welcome you back to us.

Kind Regards,

Lisa Kearney
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年3月24日 透過行動裝置

三個人住了2晚。給了一間可以加床的特惠房間。特大床很舒服。房間有點小,但乾淨,所有需要的東西都有。他們甚至還有一個小冰箱,裏面有贈送的飲料和一台咖啡機,旁邊還有水壺等。早餐真的很好,服務周到。接待,餐飲,酒水吧,所有的員工都非常友好和樂於助人,沒有比這更好的了。酒店離Earls Court地鐵站稍微近一些,但Gloucester路站也沒有很遠,所以這兩個地方都很方便,有很多餐館、酒吧等。乘地鐵去景點很方便。肯定會再來這裏。非常感謝你們讓我們度過了一個美好的周末!

感謝 Jaffa46
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
P6520PLK,水星倫敦肯辛頓酒店 的 General Manager,回應了這篇評論2018年3月25日 已回應
Google 翻譯

Dear Jaffa46

What a great review.

I think that it is fair to say that you and your family enjoyed the time that you spent with us.
The team will be so pleased to see that their hard work is recognised, they really try to treat each guest as if they are part of the family.
I appreciate you acknowledging them, they are the greatest asset that I have here.

See you on your next visit to London,

Take care

Lisa Kearney
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年3月12日 透過行動裝置

從我們入住的那一刻到我們離開時,他們讓我們感到非常受歡迎,而且對那些友好的員工們來說,沒有事情會太麻煩到他們,尤其是本傑明……我們絕對會願意再來!

感謝 harlee2016
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
P6520PLK,水星倫敦肯辛頓酒店 的 General Manager,回應了這篇評論2018年3月14日 已回應
Google 翻譯

Dear Harlee2016

What a lovely review.

The team are definitely the greatest asset that the hotel has and I am very proud of them and all of their achievements.
Ben, in particular, is pleased to see his name "up in lights" as he called it.
They all work very hard and it is wonderful when they are recognised.

I hope that you and your family had a comfortable journey home.
I look forward to welcoming you all back to the Mercure London Kensington very soon.

Kind Regards

Lisa

Lisa Kearney
General Manager

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