Your comments are extremely well received by the whole team, I am delighted to hear you found the hotel team really nice and friendly.
Our boutique hotel offers an unbeatable combination of contemporary design, comfort and convenience for your stay. The hotel also has very good access to public transport and proximity to top tourist sites and exhibition centres.
We look forward to welcoming you back in the very near future.
因為參加溫布爾登（網球賽）在這裏入住，因為從格洛斯特路地鐵站走過來到這個酒店10分鐘，對於乘坐地鐵環線(Circle Line)或者區域線(District Line)而言，很方便。我們預訂了一個標準間（610室）。可能是我住過的最小的酒店房間（包括了東京的旅館！）。浴室非常緊湊，而且實際上很難在床邊來回走動。（辦理退房時我問過接待員，是否所有標準間尺寸都一樣，而他證實了是那樣的）。謝天謝地，我們在網球賽場上度過了漫長的一天，所以只需要房間睡覺。接待員足夠友好，而且酒吧區很漂亮，而不用在外面吃東西。這是一個坐落在上佳位置的還可以的酒店，但是在克倫威爾路還有很多可供選擇的酒店，從假日酒店到雷迪森酒店都有。
I appreciate you taking the time to post your review on the hotel following your recent stay.
We have several different room types available at the hotel ranging from single, small double, standard double to King Size.
All of these rooms are clearly described on the website so that our guests can make an informed decision on what best suits their needs.
Perhaps the next time you are looking to book in the area we can discuss a room that better suits your needs.
Thank you for taking the time to post a review following your recent stay at the Mercure London Kensington.
Happy Belated Birthday to you, I am so pleased to read that you enjoyed the time that you spent with us and that you were able to enjoy the sights around us. This is my favourite part of the city, especially this time of year.
The staff are the greatest asset that the hotel has and it makes me very proud to see their hard work recognised.
We look forward to welcoming you back to the hotel and it will be a pleasure to hep you make a reservation directly with the hotel in a room that better suits your needs.
I appreciate the review that you have taken the time to post.
I hope that the course you were attending went well.
Please accept my sincerest apologies with regards to the lift. This was not something that we could have predicted and engineers worked for some time to try and rectify the situation.
I am disappointed to read that you did not enjoy breakfast. We have over 35 different items on the buffet, offering a great range of products that are suited to all tastes. I am sorry if there was not something available for you or if the service was not what it normally is. We get many great comments on how great our breakfast buffet is that it always upsets me when a guest is not 100% happy with it.
I do hope that when you are next in the area we will be able to welcome you back to us.
I appreciate the candidness of your review following your recent stay with us.
I can see from your booking that you made you were booked into one of our standard rooms and you were given one of our executive rooms. Perhaps the team should have shown you the difference prior to you checking in so that you were aware of how considerable it is.
I do apologise for the hair that you found in the plughole. This is not the normal level of service that we aim to provide our guests and I will be speaking with the head housekeeper to ensure that situations such as this do not re-occur.
Once again, thank you for the review and hopefully, we will be able to welcome you back to us.
What a great review.
I think that it is fair to say that you and your family enjoyed the time that you spent with us.
The team will be so pleased to see that their hard work is recognised, they really try to treat each guest as if they are part of the family.
I appreciate you acknowledging them, they are the greatest asset that I have here.
See you on your next visit to London,
What a lovely review.
The team are definitely the greatest asset that the hotel has and I am very proud of them and all of their achievements.
Ben, in particular, is pleased to see his name "up in lights" as he called it.
They all work very hard and it is wonderful when they are recognised.
I hope that you and your family had a comfortable journey home.
I look forward to welcoming you all back to the Mercure London Kensington very soon.