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鄰近飯店
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1 - 6 則評論,共 1,489
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
1週前

住了2晚。主要是因為位置和免費停車場預定的。員工友好,樂於助人。靠近東普特尼地鐵站。床很小,不舒服,中間凹下去。有免費保險櫃,但沒有冰箱。電視遙控器幾乎沒用,第4和第5頻道看不了?沒有使用酒店的任何設施,只是作為訪問倫敦景點的住宿地。

感謝 srobbins123
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Lodge-Management,最佳西方旅館飯店普特尼 的 Owner,回應了這篇評論1週前 已回應
Google 翻譯

Dear srobbins123,
Thank you for your informative feedback. I'm glad to read you found the Lodge a useful base for your London visit, and our team were helpful. I've asked Housekeeping to check the mattress of your room. it sounds like you booked a cosy room which have 4'6'' beds due to their size. We have a variety of room types with larger beds, thus I've put a note on the system of this preference should you find yourself in Putney again. I've forwarded your comments re the remote / free view to our maintenance dept. Thank you again for your comments, they help us to keep the standards high.
Kindest regards,
Ben

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
3 週前評論

我們是一對退休夫婦,在倫敦住了一晚。給人的第一印象很好,非常乾淨的酒店,非常乾淨的房間(203),非常樂於助人的員工。早餐供應得很好,很新鮮,早餐室光線充足,通風良好。地理位置很好,可以方便地去到倫敦的各個地方。

感謝 Tony M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Lodge-Management,最佳西方旅館飯店普特尼 的 Owner,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Tony M,
Thank you very much for taking the time to post your review. Delighted to read our team were very helpful and you had such a positive stay overall. We hope to welcome you back to the Lodge soon.
Thanks again.
Best wishes,
Ben

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論 透過行動裝置

這裏時尚、別緻而現代。有一間很好的卧室和很棒的早餐間。這簡直是一座珍寶!無疑還會再來的。免費停車很棒而且沒有道路噪聲。酒店位置也很好。實話說,沒什麼可說的壞話。

感謝 marathonmikey
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Lodge-Management,最佳西方旅館飯店普特尼 的 Owner,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Marathonmikey,
Thank you very much for such a wonderful review. As an independent business feedback such as yours is what we aim for. We look forward to welcoming you back to Putney again.
Thank you again.
Warm wishes,
Ben

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月13日

是的,我就是眾多在預訂時沒有閱讀酒店條款的人之一,因為犯了這個錯誤,我原以為這家酒店挺不錯的。今天打電話給旅館,打算取消了其中一間客房,結果根據酒店的規定我們不能獲得退款!真是令人沮喪:-(

1  感謝 Helen K
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Lodge-Management,最佳西方旅館飯店普特尼 的 Owner,回應了這篇評論2018年8月14日 已回應
Google 翻譯

Dear Helen K,
We are disappointed to see your review, as clearly your frustration is not actually the hotel's fault. We offer various different rate options & promotions, with the terms of each offer clearly marked, including discounted rates depending on season with a 10-20% price reduction for pre-payment but no cancellation. This type of offer is standard practice across the travel industry. I believe our team has emailed you privately with an offer for your next London stay. I hope you will take us up on this and experience the Lodge for yourself. And we would appreciate if you removed this review.
Kind regards,
Ben

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月8日 透過行動裝置

五年來,我和家人每次來倫敦都會住在這家酒店!酒店有75間大小不同的房間,滿足你的需求!酒店很不錯,外部空間很大,很適合放鬆!酒店的飯菜水準很高,很不錯!酒店位於東普特尼地鐵站附近,周邊交通很方便!

感謝 R T
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Lodge-Management,最佳西方旅館飯店普特尼 的 Owner,回應了這篇評論2018年7月12日 已回應
Google 翻譯

Dear Richard T,
Thank you for you excellent review, however mostly we would like to thank you for your repeat custom. It is always warming to read such positive feedback from regulars. Your business is much appreciated and I hope you will continue to see the improvements here at the Lodge for years to come.
Thank you again.
Best wishes,
Ben

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月16日 透過行動裝置

倫敦最小的房間,房費是180,但不包含早餐。沒有冰箱也沒有空中酒吧。性價比很低。這裡有很多比這家更好的酒店可住,這家的房間太小了。第一次在這住也是最後一次。

感謝 Th1957
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Lodge-Management,最佳西方旅館飯店普特尼 的 Owner,回應了這篇評論2018年6月19日 已回應
Google 翻譯

Dear Th1957,
I believe our GM has spoken to you on the phone personally regarding this complaint. I do hope we can tempt you back as we feel we didn't do ourselves justice on this stay. Needless to to say, the booking was for a Cosy, room only on a peak night, however we endeavour to always exceed our guests expectations, and clearly we failed on this occasion. Our front desk team should have used more initiative. Please be assured, our team use these reviews to learn from and hopefully continue to improve our product. Apologies again for the inconvenience, our GM will be taking care of your future booking personally and I hope you will have a much improved experience.
Warm regards,
Ben

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