我預訂了The Lodge Hotel一晚，因為這裏的免費停車意味着我們可以開車進城，然後乘坐地鐵。酒店位置便利，距離普特尼東站僅需要步行五分鐘。酒店房間有點小，但是很乾凈舒適，浴室很棒。酒店後面的屋頂區域晚上很安靜。早餐每人15英鎊差強人意，尤其是你在熱燈下面坐等一段時間以後，就會覺得有點過分。我本來想要新鮮雞蛋，因為自助餐供應不盡如人意，但是沒有被理會。前台接待人員很優秀，不僅僅是樂於助人。我會再次入住的。
Dear Tracey C,
Thank you for your excellent review and your custom - it is much appreciated. Great to read you would return.
We hope to see you again in the near future.
Thank you for your informative feedback. I'm glad to read you found the Lodge a useful base for your London visit, and our team were helpful. I've asked Housekeeping to check the mattress of your room. it sounds like you booked a cosy room which have 4'6'' beds due to their size. We have a variety of room types with larger beds, thus I've put a note on the system of this preference should you find yourself in Putney again. I've forwarded your comments re the remote / free view to our maintenance dept. Thank you again for your comments, they help us to keep the standards high.
Dear Tony M,
Thank you very much for taking the time to post your review. Delighted to read our team were very helpful and you had such a positive stay overall. We hope to welcome you back to the Lodge soon.
Thank you very much for such a wonderful review. As an independent business feedback such as yours is what we aim for. We look forward to welcoming you back to Putney again.
Thank you again.
Dear Helen K,
We are disappointed to see your review, as clearly your frustration is not actually the hotel's fault. We offer various different rate options & promotions, with the terms of each offer clearly marked, including discounted rates depending on season with a 10-20% price reduction for pre-payment but no cancellation. This type of offer is standard practice across the travel industry. I believe our team has emailed you privately with an offer for your next London stay. I hope you will take us up on this and experience the Lodge for yourself. And we would appreciate if you removed this review.