First of all, thank you for sharing your constructive feedback with us following your stay at Corus Hyde Park.
We are extremely sorry to read that you feel so disappointed with your experience at Corus Hotel Hyde Park due room moves, the situation with the room attendant and the response given by our staff.The situation described is definitely not in line with our usual high-level standards and we would like to express our most sincere apologies for the inconveniences caused. This is the reason why our Front of House Manager has messaged you to understand why this happened. Please rest assured your comments have been passed on the Reception and Housekeeping team to ensure we keep our standards.
We hope to have the chance to recover your trust and welcome you back. Should your plans bring you back to London, please contact our Guest Relations team prior to your arrival outlining any special request so we can ensure we take care of you.
Thank you for giving the feedback regarding your stay at Corus Hotel, London Hyde Park.
I am very happy to know that you enjoyed the services at our hotel. I have shared your comments with the whole team and they are happy to hear that as well. I have especially shared your comments with Rakshan and she is very delighted.
Many thanks for your comments and hope to welcome you back to the hotel.
Dear Kirsty R,
Thank you for sharing your comments regarding your stay at Corus Hotel, London Hyde Park.
We are happy that you liked the location of our hotel and it suited your needs. Our hotel is just across the road from Hyde Park and underground stations are near by as well.
Restaurant in the hotel serves authentic Malaysian cuisine apart from mixed cuisine; cooked by our chef.
We are glad that you liked our hotel facilities.
Thank you again and hope to welcome you back to the hotel.
Thank you very much for sharing your feedback about your recent stay at Corus Hotel Hyde Park.
We are glad to know that our location was perfect for visiting London and the room was comfortable and modern.
However, we are extremely sorry to hear that we did not fulfil your expectations in regards to the shower; we would have liked to have the chance throughout your stay to assist you with the encountered issue in order to provide the best of our service to make your stay more comfortable.
Should your plans ever bring you back to London, please contact our Guest Relations team prior to your arrival so they can ensure we reach your expectations and we take care of you.
We truly hope to recover your trust in our hotel and have the chance to welcome you back.