Thank you for your feedback about the hotel. We feel sorry to hear that our staff were not welcoming and your accommodation not comfortable as you were expecting. On request, we are always happy to change rooms subject to availability. In regards to the breakfast, we apologise if you felt that our selection was not as hot as expected. Our breakfast is prepared freshly everyday by our kitchen team.
Dear Guest, thank you for leaving a review. We are pleased you found the staff to be friendly and you found the location to be great. We are aware the hotel needs updating in some areas and this is something we are working towards. We hope to see you again soon.
Dear Guest, Thank you for leaving a kind review, we are glad you liked the location and found the hotel to be clean and comfortable. We are happy you enjoyed breakfast and we hope to see you again soon.
Dear Guest, Thank you for the kind review, we are glad to hear you had a pleasant stay with us. We often get amazing feedback for our breakfast so it is a shame you didn’t stay to enjoy it. Currently we do have a promotion going where breakfast costs £11.95 on check-in. Hopefully you will come back and stay with us soon and also enjoy breakfast with us.
Dear Guest, Thank you for your review. We are sorry to hear that the hotel is not what you expected from your last visit. We are aware the hotel requires an update in some areas which we are currently working on. We are pleased you found our staff to be friendly and that you enjoyed your breakfast. We hope to see you again soon.
Dear Guest, Thank you for leaving a pleasant review. We apologise you found the room to be small, unfortunately this is very common with London hotels. On request and subject to availability we are more than happy to upgrade guests to larger rooms should they require. We are glad you enjoyed your stay overall and we hope to see you again soon.