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1 - 6 則評論,共 5,353
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2 週前評論

因為房間內的空調無法製冷,非常熱,所以我向酒店抱怨過好多次,但是酒店並不在意,並未認真採取措施,甚至沒有給我換一個房間,僅僅是給我房間放了一台非常小的電風扇,所以過去的6天里,我一直睡在一間超級悶熱的房間里。

與 MillenniumHotels.com 合作收集的評論
感謝 dubai654
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Hugo S,格洛斯特千禧酒店 的 Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear Dubai654

Thank you very much for sharing your comments about your recent stay with us.

Firstly, please accept my sincere apologies for the issues you experienced with the air conditioner and for any shortfall in the service. I take full responsibility for the product and service provided and I am really sorry that you feel let down.

The weather has been unusually warm and we can appreciate how uncomfortable this was for you. Please be advised that the air conditioner issues have been already discussed with our Maintenance head and corrective actions are taken to rectify them.

Concerning your comments about the service provided, I have already discussed with the relevant heads of departments and your feedback is being reviewed accordingly. Rest assured your experience is not a true reflection of the service we pride ourselves on providing.

We hope this particular stay will not deter you from using us again which I am confident will be more enjoyable experience all round.

Best Regards,

Hugo Stevenson
Operations Manager

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月8日

(設有兩張單人床的)雙人房很好,有我所期望的便利設施。浴室有一點陳舊,但是很乾凈。景觀不是很棒。但是,對於標準酒店以及地理位置而言,酒店的價格極好。對豪華的大堂印象非常深刻。工作人員非常樂於助人。這一晚上的過夜逗留之旅超級棒!

與 MillenniumHotels.com 合作收集的評論
感謝 physicsmum
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Hugo S,格洛斯特千禧酒店 的 Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear physicsmum

Thank you for taking the time to review your recent stay at the Millennium Gloucester Hotel London Kensington, we appreciate your valued feedback.

I was glad to read that you had a good your stay with us and that the staff looked after you well and were very friendly too.

I do hope we are able to welcome you back again to the hotel sometime in the future.

Kind regards,

Hugo Stevenson
Operations Manager
Millennium Gloucester Kensington

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
TripAdvisor會員
11
2018年6月17日

這是我們今年第三次來這家酒店了。酒店的位置很好,靠近地鐵站,酒店的員工根據我們前兩次的到訪,甚至認出了我們。這次我們預定的是標間(前兩次預定的是高級客房)。標間也足以滿足我們的需要了,非常乾淨,安靜。我的女兒也想自己再預定這裏,因為她感到很安全。

與 MillenniumHotels.com 合作收集的評論
感謝 TripAdvisor會員
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Hugo S,格洛斯特千禧酒店 的 Manager,回應了這篇評論2018年6月30日 已回應
Google 翻譯

Dear Guest

Let me take this opportunity to thank you for staying with us and for taking some of your precious time to write a review for our hotel.

As our aim is to provide a high level of service which you expect and deserve from us, we are grateful for your positive comments which I shared with our team. Inspired with this we assure you, our valued guest, that we will continue to deliver exceptional service at all times.

I truly hope we will be able to welcome you back to experience another wonderful stay at The Millennium Gloucester Kensington London.

Kind Regards

Hugo Stevenson
Operations Manager
Millennium Gloucester Kensington

回報不適當的回應
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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月27日 透過行動裝置

我來這家酒店是因為出差。這裏的設施很棒,能滿足你的需求,包括化妝品和小點心。這裏對你遊覽倫敦是很好的位置。乘坐各種交通工具都很方便。

感謝 Samadhi G
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Hugo S,格洛斯特千禧酒店 的 Manager,回應了這篇評論2018年5月29日 已回應
Google 翻譯

Dear Samadhi

Thank you for taking time to review your stay at the Millennium Gloucester Hotel London Kensington.

We are delighted that you enjoyed an excellent stay and pleased to read that you had a gratifying experience, particularly from the service provided by our staff and the location. Also all the amenities that you require were available for you to ensure your event ran smoothly too.


We truly appreciate your comments and hope we will be able to welcome you back to experience another wonderful stay at The Millennium Gloucester.

Kind Regards,

Hugo Stevenson
Operations Manager
Millennium Gloucester Kensington

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月5日 透過行動裝置

酒店迫切地需要翻新一番,儘管它在所有媒體平台看起來非常的完美。客戶服務也需要提昇一下,因為辦理入住的工作人員非常的不樂意提供幫助,即使你正處於艱難的處境。床很舒適,房間很乾凈,但是不值得花這個錢。

感謝 Warrick E
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
Hugo S,格洛斯特千禧酒店 的 Manager,回應了這篇評論2018年5月26日 已回應
Google 翻譯

Dear Warrick
Thank you for the detailed review in regards to your recent stay at the Millennium Gloucester Hotel London Kensington.

Your review raised some very concerning points, I appreciate you bringing them to our attention. I was disappointed to read that we failed you in numerous areas, please accept my sincere apologies for the problems you experienced during your stay.

I will personally take up the issues that you have raised, to ensure they are rectified. Your experience does not reflect the high standards of service we endeavour to provide.

I do hope to have the opportunity to welcome you again and restore your faith in us through a successful experience.

Kind Regards,

Hugo Stevenson
Operations Manager
Millennium Gloucester Kensington

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年3月30日

我在千禧酒店住了5晚,這裡有關於酒店我討厭的一切:舊傢具,沒有風格,沒有傢具的大房間,非常經典,早餐平常,沒有什麼驚嘆的...唯一的好處是房間里有一個方便的電話,這對於預訂餐館和獲取倫敦的消息是很好的。酒店的其他部分非常非常差。

2  感謝 therduin
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Hugo S,格洛斯特千禧酒店 的 Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Guest,

Thank you for taking the time to review your recent stay. I am very disappointed to read that your experience did not meet your expectations. Please allow me to express my sincerest apologies for any shortfalls in the service you received. I will personally follow up on the feedback you have written about.

I am pleased that you found The Handy phone useful to assist you with trip in London.

I do hope to have the opportunity to welcome you again and restore your faith in us through a successful experience.

Kind regards,

Hugo Stevenson
Operations Manager

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