這家酒店被評為四星級，我原以為會有一流的房間和一流的服務。但是要做好準備，因為你的期待這裏一點也沒有做到。酒店的外觀可能看起來很誘人，但一旦你進入房間，你會發現事實恰恰相反。這些房間都很小，很陳舊，急需一個客廳。我還一不小心把房間里的窗帘扯壞了，浴室很亂，淋浴器很臟，裏面還有頭髮。房間聞起來很潮濕，牆紙上有污漬和裂口。當心他們把你安排在那些可以聽到火車噪音的房間。當你要求換房間時，所有的工作人員都會給你換，但每一次都會變得更糟。一天晚上，我和一位員工聊天，他們甚至說，這家酒店不應該被授予四星級。退房也是一場噩夢，因為即使是法定貨幣，他們也不會接受蘇格蘭的錢，儘管在酒吧和餐廳結賬時都用了它。但退房的時候他們直接拒絕了，並大發脾氣。經理態度粗魯、傲慢，並威脅要控告我的朋友，儘管什麼理由都沒有。我認為經理需要上一門客戶關係課程，因為他對我們說話的方式令人討厭。我們離開酒店時都得了類似的感冒和肺部感染的疾病。我們在這家酒店最好的時間就是離開它的時候。我和許多來過這裏的朋友都不會再回來了。
Dear Cariadbooks,
Thank you for taking the time to share you review on TripAdvisor.
I would like to apologise for the disappointing stay with us.
Your feedback has been shared with the relevant departments and team members and improvements have been made where necessary.
I appreciate that in light of your comments you are unlikely to revisit us. However, if you do reconsider please feel free to contact us on gsm@k-west.co.uk,as we would love to ensure your next stay with us is perfect.
Kind regards,
Ismael
已經在這家酒店住過幾次了——總是那麼棒!空氣很好，房間很寬敞、很乾凈、聞起來也很香。與英國其他酒店相比，它顯得非常現代。員工非常優秀，尤其是服務部經理Younes、接待處的Sabrina🌟和預訂部門的Ilenia、Viana——他們簡直太優秀，值得5顆星。🌟🌟🌟🌟🌟我迫不及待的想要再去了!
這應該是一家四星級酒店，但實際上只有是二星級酒店的水準。我和家人朋友來這裏三天了，我們的周末都毀了。這家旅館保養得很差，我覺得我們付的價格過高，而且因為住這裏，我們都生病了，咳嗽和胸口不舒服。我再也不會呆在這裏了。
Dear Ms Rundle,
Thank you for taking the time to give us your feedback.
I am truly sorry to hear you did not have an enjoyable stay and that you were disappointed with the hotel.
I would like to assure you that your feedback has been passed on to the relevant departments and the management team.
Our guests’ satisfaction is of the utmost importance for us, should you wish to give us detailed feedback regarding your stay, please contact us on gsm@k-west.co.uk, we will be more than happy to assist you.
Kind regards,
Ismael
參會入住，還想在此和朋友們聚聚，本以為這家酒店很不錯，實際上卻不然，入住的第一個房間潮濕發霉，第二個房間的空調是壞的，整個晚上冷極了導致我和朋友雙雙病倒。第三個房間還行，第四個房間我們則換了行政套房---姑且這樣稱呼它吧，房間是要大些，但是亟待翻新。暖氣是壞的，浴室則整夜都在漏水---有圖為證。我和朋友醒來的時候渾身都有（蚊蟲）叮咬的痕迹。總的來說真的很令人失望，毀了我們在倫敦的美好時光，離店是最讓人開心的時刻，經過和傲慢的酒店經理一番艱難的交涉，方才得到了一些折扣。
Dear Temptress_23,
Thank you for taking your time to post a review.
I am very sorry to hear you have experienced issues with the rooms you were allocated and I can only apologise that we have not met your expectations.
Please be assured that your feedback has been shared with our management team and we have looked into the issues reported.
Due to the inconvenience caused, Our Manager on Duty has offered and applied a refund for your first night with us, I am sorry you felt this was inappropriate compensation.
I appreciate that you are unlikely to visit again, however, if you do change your mind please don't hesitate to contact us directly on gsm@k-west.co.uk and we will be happy to organize your stay.
Kind regards,
Ismael
我們今天是來喝復古式下午茶的。這是給我岳母的生日禮物。布景很漂亮。復古的下午茶很美味。它很美味，很有飽腹感，物有所值。我們不得不主動提出些需求，但其他方面的服務沒什麼好抱怨的。工作人員都很有禮貌。茶煮的恰到好處。我們一定會再光顧這裏。
Dear Lorna and Matth,
Thank you very much for taking the time to leave a review on Tripadvisor.
I am very happy to hear that you enjoyed our afternoon tea. We really appreciate your feedback and it is great that you found it delicious, divine and our team to be very polite.
I hope to have the opportunity of welcoming you back in the near future.
Kind regards,
Ismael
3號我們去那裡參加了合作夥伴的生日慶祝活動:我們有星期天的時間安排。我們是從伍爾弗漢普頓過來的，停車費29英鎊，我們覺得有點貴，但還是付了這筆錢，因為想讓車停在安全的地方。我們預訂了一間高級套房，因為是慶祝生日的活動，因此工作人員說他們會給我們昇級到K型套房，他們沒有必要這麼做，但對我們來說是件很棒的事。我們走進房間，打開門，迎接我們的是來自k west的工作人員準備的生日賀卡和小杯子蛋糕——太讓人驚喜了!房間非常寬敞、乾淨，床很舒服。唯一的不足是浴缸的水龍頭有點漏水，馬桶沖水不太好，但這不是問題。我們體驗了一個很棒的水療服務，這個周一的水療服務真的是美妙。工作人員彬彬有禮，確保我們舒適愉快，我們一定會再來的!
Dear Seaside750503,
Thank you very much for taking the time to leave such a lovely review on Tripadvisor.
I am truly happy you had a great stay in such a special occasion as your partner’s birthday.
Your comments regarding our bedrooms, spa and staff are most appreciated. We pride ourselves in creating a warm and friendly environment and we want all of our guests to leave with a positive impression so we are delighted that we were able to exceed your expectations.
We greatly look forward to welcoming you back for another amazing stay in the very near future.
Kind regards,
Ismael
