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1 - 6 則評論,共 5,414
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
6 天前評論

這家旅館非常漂亮。這間套房可以看到河景,而且一塵不染。美國酒吧是一個必須訪問地方,裏面有美味的雞尾酒和小吃和有趣的歷史。Savoy Grill做得不錯,但對服務有點失望,我們的服務員很友好,但很尷尬,溝通不好,飯菜5分中給4分。餐廳里還有一個有趣的顧客……我叫他“折中主義”。顧客服務很好,如果你想在市中心,步行到考文特的距離是完美的位置。

感謝 Jessica M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
PhilipBarnes1,薩沃依飯店 的 Managing Director at The Savoy,回應了這篇評論3 天前評論 已回應
Google 翻譯

Dear Jessica M,

Thank you for taking the time to leave such positive feedback following your stay at The Savoy. We are delighted to hear that everything exceeded your expectations and you had such a wonderful time. I am thrilled you enjoyed your suite including the superb views across the London skyline.

It is our primary aim to deliver the very best of experiences to our guests, and always reassuring to hear we have got this correct. I am delighted you were looked after so well by our outstanding team who really do take such pleasure in looking after the every need of our guests. As you may be aware, The Savoy Grill is managed by Gordon Ramsay Holdings. I am sorry that the food and service you received in the restaurant did not meet the exacting standards inherent throughout the rest of the hotel, and I will ensure your comments are shared with their management team.

On behalf of all my colleagues, we look forward to welcoming you back again very soon.

Kind regards,

Philip Barnes
Managing Director at The Savoy

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論

這是我住過的最好的酒店之一。位置再好不過了,工作人員也很不錯,如果你打算住在這裏,早餐也包括在裏面,這是100%值得的。去看看美國酒吧,它真的是世界上最好的酒吧,飲料令人難以置信。 我很驚訝這家酒店。 我們一定會回來。 房間令人難以置信,確保您閱讀他們在每個房間的小歷史書,這真的增加了你的體驗。

感謝 fgondek
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
PhilipBarnes1,薩沃依飯店 的 Managing Director at The Savoy ,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear fgondek,

We were delighted to read your kind comments following your recent stay with us - thank you for taking the time to review your experience.

I was so pleased to hear that everything exceeded your expectations, and my colleagues looked after you so well - at The Savoy we pride ourselves in delivering exceptional service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct!

I am thrilled you enjoyed our enviable central location, and were able to enjoy a visit to our iconic American Bar!

I will have great pleasure in passing on your feedback to my colleagues; we all look forward to welcoming your family back again very soon to enjoy another wonderful Savoy experience.

Kindest regards,

Philip Barnes
Managing Director at The Savoy

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月21日

七月份的時候,我因為出差住進了薩伏依酒店。和以往一樣,這是倫敦最棒的酒店之一,服務好,而且繼承了傳統。只是辦理退房手續時間花得比較久,等了10分鐘都沒有人來給我辦理。這點很讓人惱火,但除此之外,當我在倫敦出差的時候,我真的很享受住在這酒店的感覺。

與 fairmont.com 合作收集的評論
感謝 Igor F
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
PhilipBarnes1,薩沃依飯店 的 Managing Director at The Savoy,回應了這篇評論2018年7月23日 已回應
Google 翻譯

Dear Igor F,

Thank you for taking the time to write a review. We really do appreciate our guests taking the time to leave us feedback, and we are pleased that overall you enjoyed your stay with us.

Please accept my personal apologies that your experience on checking out of the hotel fell below your expectations. It is our aim to deliver an outstanding experience to all of our guests, and we are truly sorry you were kept waiting - I will ensure your comments are discussed with my colleagues.

We all look forward to welcoming you back to The Savoy very soon.

With kindest regards,

Philip Barnes
Managing Director at The Savoy

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月15日 透過行動裝置

我們之前從未住過這樣無可挑剔的酒店。 每個人都很友好,樂於助人。 早餐很棒。 客房寬敞,枕頭,床單,淋浴設施和衣櫃空間都很棒。 美式酒吧是一個享受調酒的好地方。 位置很好,很容易步行到許多景點。 如果打車的話也很便捷,無需等待。

感謝 ebenson221
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
PhilipBarnes1,薩沃依飯店 的 Managing Director at The Savoy,回應了這篇評論2018年7月16日 已回應
Google 翻譯

Dear ebenson221,

Thank you for your five star review. We really do appreciate our guests taking the time to leave us feedback, and we are thrilled that you enjoyed your stay with us, in true Savoy style! and everything exceeded your expectations.

We aim to deliver the very best of experiences to all of our guests, and I am delighted that you speak so highly of the attentive service you received from my colleagues, and found your room and the hotel facilities all contributed to a comfortable stay.

I am so pleased you enjoyed our enviable location in central location, which is indeed ideal to visit many of London's top attractions.

We look forward to welcoming you back to The Savoy very soon.

With kindest regards,

Philip Barnes
Managing Director at The Savoy

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2018年7月1日 透過行動裝置

這是我們在倫敦第二間入住的酒店。相比起第一間酒店,這間酒店的設施和服務也是遠遠比較好的。我和朋友們都十分享受這間酒店提供的服務,會再次入住。

住宿日期:2018年5月,去過朋友旅行
感謝 s037510
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
PhilipBarnes1,薩沃依飯店 的 Managing Director at The Savoy,回應了這篇評論2018年7月2日 已回應

感谢您的反馈! 我们很高兴您在萨伏伊逗留愉快, 希望您能再次回到我们的身边。

亲切问候

菲利普巴恩斯
在萨伏伊的董事总经理

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