Many thanks for your "brilliant" comment! We are very happy to read that you appreciated our warehouse and apartment style as well as the Corner Room food.
We are looking forward to welcoming you again at Town Hall Hotel.
The Town Hall Team
Dear guest of The Edition W,
Thanks a lot for taking the time to share with us your last experience at Town Hall Hotel & Apartments
Most of our rooms are quite different, so do not hesitate to let us know if the room chosen for you should be changed to something more up to your liking.
We are looking forward to welcoming you again at Town Hall Hotel & Apartments, and until then wishing you the best of luck with everything.
The Town Hall Team
Thank you for taking the time to prepare a review for our Trip Advisor page. Your compliments and recognition of hard work at our second home - much appreciated and shared with all involved. Please visit again soon.
Many thanks for your candid and complimentary review of my second home. The staff and I share your enthusiasm with many other regular guests, and we all hope you will join their growing throngs.
see you again soon and don't hesitate to get in touch with me directly should you need anything to make your next visit more enjoyable.
Thank you for your entry which suggests you are seeking clarification regarding your booking. We are very sorry for the circumstances we find ourselves in, causing you distress on this occasion. Please accept my sincere apologies.
Knowing that your trip is planned for the upcoming weekend, we reached out to your booking agent, as is required by policy, to inform them of the situation and it was felt important and urgent to let those affected as soon as we were able, rather than create more problems by leaving informing you to the last minute.
Unfortunately, unforeseen circumstance such as this occur from time to time, however we do everything in our power to retain our guests and ensure they remain as close to completely satisfied as is practicably possible, We are sorry you feel that the agent your used did not let you know why or how this situation has come about, however I have a copy of the email containing the information which should have been sent to you.
I hope you can forgive us the circumstances and understand we would love you to consider us in the future. That being said, when you do make another booking, please get in touch with me directly and I will be happy to take personal care of you and ensure you leave more than 100% happy.
Thanks for considering us in the first place, we very much appreciate your support and look forward to hearing from you again soon.
Once again, my sincerest apologies for the difficulty caused to you on this occasion.
Director of Guest Services
Dear James L,
Many thanks for your supportive review. We really appreciate the fact you have taken the time to share your experience with us and the rest of the Trip advisor Community.
Please tell all of your friends about Town Hall Hotel and perhaps bring them along with you when you next visit.
Until next time, bon voyage!