Dear Bernd H
Thank you so much for your loyalty. We love seeing familiar faces!
We are glad you enjoy your stays with us and we look forward to seeing you again!
Thank you so much for staying with us and then taking your time to write about us on TripAdvisor! Your complimentary comments on our hotel, restaurants and staff are greatly appreciated.
We look forward to your next stay with us!!
Dear Maureen W
What a complimentary review of our establishment! Thank you so much!
We are glad you tried the Pub this time. It has an authentic wood burning oven for making the best pizzas for your next visit.
We appreciate your loyalty!!
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
This was a mistake on our end and I am sorry that the front desk did not notice it when you checked in and was not able to fix it for you that evening. I have emailed you directly and would like to talk to you about what had happened and I do again apologize.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Dear randolph p
Thank you for taking your time to write up about us. We are so disappointed that you felt so strongly about the state of your stay. Our staff works so hard to make everyone feel at home and welcomed.
We are right now in the process of renovating our older rooms however we have some of them still in circulation while we go through the process as the Island is extremely busy this summer and people need places to stay.
We do have a new wing with beautiful rooms but they are the superior room choice and thus cost a bit more. It is our hope that when we are through our renovation process that you will come and stay again so we can provide you with an experience that will please you.