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1 - 6 則評論,共 805
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2 週前評論 透過行動裝置

我很喜歡這個酒店。員工非常好很熱心。忘了帶牙刷,沒關係,有免費提供。早餐免費,而且有很多選擇。雞蛋不是非常好,但是其他的很好。

感謝 Oxygen888
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Cathy B,基奇納恒庭套房飯店 的 Front Desk Reservations,回應了這篇評論2 週前評論 已回應
Google 翻譯

Hi Oxygen888,
It was very refreshing to read your review this morning. Thank you so much for taking the time to share this review with other Travelers.

We appreciate your compliments with regards to the hospitality of our Staff. We were also very happy to know we could help you out with your forgotten item, it was our pleasure!

Your comments about the full hot complimentary breakfast were noted and we do apologize if the eggs weren't for you. We are pleased to know the other options worked out better for you.

We have only gratitude for the kind words and we would love to welcome you back again the next time you are coming this way.

All The Best Oxygen888

Front Desk Reservations
Kitchener Inn and Suites



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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月14日

我和我11歲的侄女在非洲野生動物園玩了一天後,在這裏住了一晚。辦理入住手續很容易,工作人員也很友好。在辦理入住手續時,櫃檯上清楚地標明了可以晚點退房。我們的房間很大,很乾凈,很安靜。早餐很好,有很多傳統的食物供選擇。街對面有一家很棒的餐廳——基奇納餐廳——附近還有一個書店,旁邊開了家星巴克。物有所值!您應該注意,這裏沒有池子。

感謝 meganbeth4
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Cathy B,基奇納恒庭套房飯店 的 Front Desk Reservations,回應了這篇評論2018年8月15日 已回應
Google 翻譯

Hello meganbeth4

On behalf of all of us, we graciously thank you for choosing the Kitchener Inn and Suites for your one night stay.

We do hope you had a fantastic time at the African Lion Safari...smile. It's a fun place for all ages.

We truly loved reading all your compliments with regards to the ease of check in, cleanliness/quietness of your room as well as the friendliness of the Staff. All welcomed feedback for us to share with our Housekeeping and Front Desk.

Speaking of Front Desk we did take note that you noticed our sign upon check in. Thank you for mentioning that.

We are pleased to know you were able to take advantage of some of the local restaurants in walking distance of the hotel.

We do have to share with other Travelers on this forum that sadly Starbucks and Chapters have moved locations. That being said, they are only a 7 minutes drive from the hotel.

Well meganbeth 4 it was our pleasure to have you and your niece stay with us, and we would love to welcome you back anytime!!



With Smiling Gratitude,
Front Desk Reservations
Kitchener Inn and Suites

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月4日 透過行動裝置

我們最近住在基奇納酒店,我們對這次的逗留感到滿意。房間乾淨整潔,維護得很好。工作人員非常友好和樂於助人。他們有很好的自助早餐。這家旅館附近有幾家可以步行去的餐館。

感謝 bigdoubled71
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Cathy B,基奇納恒庭套房飯店 的 Front Desk Reservations,回應了這篇評論2018年8月7日 已回應
Google 翻譯

Good Morning bigdoubled71,

We sincerely appreciate you taking the time to share your experience with regards to your recent stay here at the Kitchener Inn and Suites with other Travelers.

It is very rewarding for all of us, when we read our guests were 'pleased' with their stay. We are so happy to know you appreciated the cleanliness of the room, and the friendliness of the Staff. It is always our pleasure to give the best service we can. After all if it weren't for our guests...well you know(smile).

We also took note you enjoyed the full hot complimentary breakfast. We do try to offer a variety of choices so that there is something for everyone. We are glad you liked it!


Thank you for commenting on the location as well. We do indeed have many restaurants all in walking distance of the hotel. Again a little something available for everyone from casual dining, to fast food in and around the area.

We do hope we can be your choice again should you be coming to Kitchener!!

For now we will wish you a very pleasant rest of the summer!

All The Best
Front Desk Reservations
Kitchener Inn and Suites

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月25日

我的朋友們和我們夫妻倆一起去安大略旅遊,從這裏啟程的。我們遲到了,但是受了禮貌並且高效的對待。我們的房間非常大,也很乾凈,有我們需要的一切。這裏的地方很容易找到,離一個旅遊者需要的所有地方都很近。這家酒店提供了一個以前住漢普頓酒店的人所期待的一切。住宿的價格很合理,還包括早餐。下次來基奇納的話,我們還會住在這裏的。

感謝 MichaelHM
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Cathy B,基奇納恒庭套房飯店 的 Front Desk Reservations,回應了這篇評論2018年6月26日 已回應
Google 翻譯

Good Morning MichaelHM

Thank you so much for taking the time to review your recent stay with us here at the Kitchener Inn and Suites.

We are delighted to know your friends and yourself chose our hotel for the first leg of your journey. It pleased us to know that we provided efficient and courtesy service upon check in. It was our pleasure to do so!

We sincerely enjoyed all your wonderful compliments as well as the positive feedback. We are happy to know you would stay with us again when in Kitchener. That's great news and we would look forward to welcoming you back anytime!

We noted your title of the review that the value was good, 'but not special'. We hope the next time you are coming this way, we can change that opinion for you...smile

Kind Regards,
Front Desk Reservations
Kitchener Inn and Suites

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月19日

我提前打電話來,特別要求在我到達的時候送一塊鬆餅或一些其他的東西放到我的房間,因為我有較早的航班,趕不上歐式早餐了。我很震驚,他們甚至都沒有去嘗試這一要求,就立即拒絕了我。我表示我很失望,他們建議我待在別的地方。所以我取消了在他們這的預訂,我在另一家酒店預訂了房間。真的被客戶服務的態度驚呆了。

感謝 Katie W
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Cathy B,基奇納恒庭套房飯店 的 Front Desk Resrvations,回應了這篇評論2018年6月19日 已回應
Google 翻譯


Hello,
To review our hotel/service when you have never stayed here is questionable in itself. Nevertheless, we will kindly respond.

When you called in advance to make a request for some sort of room service due to an early flight, we explained to you on the phone we offer a complimentary buffet breakfast between the hours of 6am -10am. Since those hours did not work for you with the ‘complimentary’ breakfast we did offer other options to you.
We let you know on the phone we have complimentary fruit at the front desk 24 hours that you could help yourself too, as well as a complimentary 24 coffee tea/station. We also let you know of our 24 convenience store all available to you at anytime of the morning or night.
We were patient on the phone call that took a few minutes because the answer was not satisfactory. When you decided to send an email with the same request, we responded with the same answers as we did on the phone call.

When you responded that you would look elsewhere in the area, we let you know very kindly if our service and the answers we provided via the phone call as well as the email shortly thereafter, were not sufficient, we would be able to cancel your reservations free of charge.

As for our customer service, for those that have actually stayed wit us, our reviews do speak for themselves with regards to the customer service

Kind Regards,
Front Desk Reservations
Kitchener Inn and Suites

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月17日

我和我愛人只在這住了一晚,但感覺非常棒。服務員非常有愛,房間又大又乾淨又舒服(有超大雙人床、自助咖啡、微波爐、冰箱)。早餐間非常時尚,有各種各樣的冷餐、熱餐可供選擇。(有24小時免費的咖啡和水果提供)。走路不遠就有幾家連鎖餐館(酒店免費提供給我們一張餐券,可以在餐館使用)。哦,對了,一定要向Cathy B表示感謝!我們用Expedia網站預約房間時出了點小差錯,還好有Cathy的幫助,事情很快就解決了。
再去基奇納沃特盧的話,我們一定還會預定這家酒店的。

感謝 GastonB
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Cathy B,基奇納恒庭套房飯店 的 Front Desk Reservation,回應了這篇評論2018年5月18日 已回應
Google 翻譯

Well Hello GastonB,

What an absolute pleasure it was to read your review of our Kitchener Inn and Suites this morning!!! May I add, it was an even a greater pleasure to meet you in person.Thank you so much for taking the time to share your experience with us, and with other Travelers who may be coming to the area.

We are very happy to know you enjoyed the room, the complimentary hot breakfast, complimentary fruit, coffee/tea and the close proximity to many restaurants in walking distance. We think we are ideally situated too, so we are glad you thought so as well.

As for the Friendliness of our Staff, quite frankly, it's what we do. We sincerely appreciate your kind words, and we are humbled by it.

On a personal note, I truly appreciate your compliments as well but you made it easy for me...smile!! It was nice to put a face to the voice on the phone...smile

We will look forward to welcoming you both back, anytime you are coming to the city.

Have a fantastic long weekend, and we will see you again!!

With Much Gratitude Always

Cathy B
Front Desk Reservation
Kitchener Inn and Suites

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