我們在這裏的入住真的很好……漂亮的房間,景色很漂亮。不要指望它能有五星級酒店的水準，雖然....這是一個高檔的汽車旅館。我們有問題，但我的信用卡上有雙重收費，但是我是在3天后才注意到的。工作人員對這一點毫無幫助。我承認的部分問題是我的信用卡供應商，但想要讓我提供有關交易的細節和解釋是非常困難的。酒店有6個未回復的电子郵件(我不知道為什麼他們甚至在沒有回復郵件的情況下還會有电子郵件地址)。酒店不兌現承諾，沒有打電話回來。我只有和經理通話之後，才有跟酒店得到溝通的感覺。大多數的入住體驗都是平淡無奇的，但是當事情出錯的時候，這些人就不知道如何處理。
Dear IBB241,
Thank you for bringing concern to our attention your experience. I assure you that I will share your feedback with my team. I’m happy I was able to explain the issues with authorization on a Credit Card vs. a Debit Card/Pre-paid card and we will make sure that our team will in the future have the tools to better explain it. All the best, Henri
我和我的丈夫非常喜歡住在太浩湖的蘭丁旅館。這些設施太豪華了。我不得不說，加熱的地板和加熱的馬桶座讓我們感到了友好。工作人員都是專業的、樂於助人的、有風度的。尤其是Prince，給我們留下了如此深刻的印象。我們已經等不及要回來了。
Thank you so much for your lovely review! Glad to hear you had an awesome time with us. Come back soon. All the best, Henri
在我們到達之前，他們給我們發了一封电子郵件，詢問我們是否有特殊需要，比如額外的枕頭、毛毯等等，服務人員很友好，不虛假，房間真的很好，一塵不染，沒有老式的床單，我們不知道他們是否曾經被清理過，這是一個很棒的周末度假。
Thank you so much Dennis for your kind review! Looking forward to seeing you back here really soon. All the best, Henri
八月中旬，我和家人在機場住了兩個晚上。從走進大堂到入住，這家酒店真的很棒。我們住的房間可以看到對街的湖，景色很棒。房間里有一個壁爐，浴室里有加熱的地板，非常寬敞。入住酒店的客人才能通過通道去海灘。戴倫告訴我們，每個房間都有手工挑選的藝術品和裝飾品。有天早上，我們在基米吃了早餐，我們的服務員列儂非常細心和友好，就像我們遇到的每一個職員一樣。我必須在我們每年夏季去塔霍湖的時候再次入住蘭丁酒店。
Thank you so much Jennifer for your great review! We truly appreciate it and are looking forward to seeing you back here again. All the best, Henri
酒店絕對是一流的，一流的服務，非常乾淨。我找不到理由不給他們5顆星。當談到餐館時，我的經歷突然轉變很多;女服務員服務客戶的時候表現出來了很低端的方式。我們想要一張小桌子來喝雞尾酒，她很粗魯，說“我現在沒有桌子”，而我數了至少9張桌子，其中只有兩張是“預留的”。每天的時間是下午5:30。不知道對於食物來說該寫些什麼，因為我從來沒有機會嘗過它。基本上我沒有得到這個機會。
Dear sbsj20042004
It is very disappointing to hear that you were not able to experience our Restaurant because a table was unavailable and that was communicated to you in an inappropriate manner. I sincerely apologize for this experience. We are working on our Service standards every day to assure expectations are exceeded. It would be my pleasure to welcome you back and introduce the new service points we have been implementing. I appreciate your feedback and assure you that it has been shared with the team.
Have a fantastic day
Henri
General Manager
有着一個非常好的地點和服務，在抵達的時候一塵不染。房間很好，但是有點昏暗，陽台和景色都對着另一棟樓。可以使用酒店毛巾輕鬆地進入湖灘。價格相對較高，基於這一點和其他評論/互聯網站點，我們期望更好一點。
Dear SavertFamily,
Thank you very much for taking the time to post your experience on TripAdvisor as we truly value your experience to make us the best Hotel we can be. I assure you that your feedback has been shared with our team and we are actively working on improving our operation including our Guest’s feedback to ensure the satisfaction of all of our Guests. Here at the Landing Resort and Spa we are take pride in our commitment to provide a positive guest experience.
Henri Birmele
General Manager
