Dear Terry F,
Thank you for staying with us at The Westin Dawn Beach Resort & Spa in St. Maarten. We appreciate you taking the time to review the resort and share you experience with other travelers.
The safety and security of each of our guests is our first priority. Once you reported to us that your hair became discolored we had the water tested to ensure the proper PH levels were being maintained. While there could be multiple factors that led to change in hair color, including if hair was recently treated prior to entering a pool. We did however provide you with compensation prior to your departure as a goodwill gesture.
Again, we apologize that this impacted your vacation and time at The Westin Dawn Beach Resort & Spa. I would be happy to assist with any future visits to St. Maarten and The Westin St. Maarten.