Thank you for your review. We are the newest and most modern hotel in Whitehorse and did a complete two year long renovation of an existing hotel when we opened about 7 years ago.
The room rates are comparable to the other top hotels in Whitehorse and many guests agree with you that we are conveniently located and also appreciate our ample free parking and free shuttle service to airport.
We are happy you found the room clean and adequately equipped and sorry that you found the heating unit noisy, which we will check. Thank you for staying with us and wishing you safe travels always.
Thank you for your comments and we are pleased you found the hotel to be nice.
I am unsure how the parking was "difficult" especially since we have ample free parking in our lot in front of the hotel. Perhaps, you can write me directly at email@example.com, so we can understand how to address that issue for future guests.
I also am at a loss to address the other issue with respect to not living up to the "hype" as I don't understand what "hype" you refer to. We are the newest and most modern hotel in the Yukon, having completed a wholesale two year renovation of an existing hotel and opened our doors about 7 years ago. The vast majority of our guests find us to be clean, comfortable, with friendly helpful staff, and all the required amenities, ie. free high speed internet, excellent TV's and channel selection, great beds, etc. We certainly do not claim to be the Four Seasons or Mandarin Oriental, but we are proud of the level of hospitality we offer which we believe is the best in Whitehorse.
If you wish to write me directly so that I can better understand, I would welcome that as we do not wish to be creating any misleading claims as to what type of hotel we are. Thank you for staying with us and we hope we can welcome you again. Wishing you safe travels always.
We are very sorry to hear about your negative experience. There was an issue with the radiant floor heating in one room when we turned on the heating at the end of the summer season. It has now been fixed. I am sorry that the hotel was sold out and you could not be moved to another room. Please contact me directly to discuss this matter. My email is firstname.lastname@example.org.
I note that this is your first and only review on Tripadvisor and we really wish to please all our guests. Again we are sorry for the situation and would like to make it up to you in future if you are again in Whitehorse, so that you will have a positive experience like the vast majority of our guests.
Thank you for your wonderful review. We are very pleased to hear your comments and thank you for choosing to stay with us. We look forward to welcoming you again in future and wish you safe travels.