第一次来蒙特利尔 感觉这座城市很美 一下是我吃住的感受期望对大家有用处！Hotel villa是我在网上找了很久才找到的这个酒店 性价比最高！价格实惠 环境不错 位置就在市中心 酒店前台人很好 服务很到位 前台还有免费的蒙特利尔地图可以拿！在酒店的一层有一个非常有名气的甜品店叫Gauffre Mignonne而且是中国人开的！每天爆满生意红火！他家有甜品还有早午餐！我们连续在他家吃了三天 每一道菜都很有新意！真心好吃！ 下次有机会还要来他家吃住！
Dear Dina S.,
We thank you for taking the time to give us a review. We are pleased to hear you enjoyed your stay. Our goal is to provide clean rooms in a convenient location at unbeatable prices. Your positive comments in regards to the cleanliness will be shared with our very hardworking cleaning team. Many guests also enjoy the joint coffee shop offering a variety of delicious breakfast options at a discount for Hotel villa guests. We hope to welcome you back on your next visit to Montreal.
Customer Service Team
Dear Nitzah S,
Thank you again for staying with us and for taking the time to share your impressions of your stay. We are glad to see that you appreciate the cleanliness of our rooms. Our guests' comment are vital to us in order to always improve our services and I have made sure to share your comments with our team with that in mind. We hope to have a chance to welcome you again to our great city soon.
正常情况下我是不介意住在阴凉的，廉价的，吵闹的，窗户都发挥不了作用的酒店房间。但是，我不愿意为那些拒绝承认和解决臭虫问题的粗鲁的员工付钱。有一些关于这家酒店的虚假点评“这里没有臭虫”。消费者们要当心了。花多20美元去住Hotel Majestic。那里员工友好，乐于助人，而且地理位置还是很优越。住在Hotel Villa之后，我的身上全是臭虫的叮咬。我每一天都在挠痒痒。我希望它们不会跟着我回家。
Dear Sarah F,
The resurgence of bed bugs over the last few years is a widely-recognized problem. This problem has affected not only the hotel industry, but hospitals, college dormitories, private homes and multiple dwellings, as well as department stores and movie theaters.
We can assure you that proactive inspections are being performed by our housekeeping teams on a daily basis and that we hire experts to respond to any reported claims, as the care and comfort of our guests is of the utmost priority. These measures are paramount to keeping instances extremely low and we offer assurances to continue with this unwavering vigilance. We can also assure you that we are committed to taking all reasonable precautions.
We thank you for your feedback and hope to welcome you again soon to our property in the heart of Montreal's downtown.
Thank you again for staying with us at Hotel Villa and for your 3 star review of our conveniently located property. We indeed have small, European style rooms, which our thrifty business travelers appreciate for their reduced rates all year long, but we also offer more spacious rooms, with 2 double beds, that often available for a small upgrade fee.
We hope to welcome you again soon in to our wonderfully located property in the heart of Montreal's theater district.