Thank you very much for choosing Le St-Martin and sharing your experience with the TripAdvisor community.
We are pleased to read you found our hotel to be such a treat. We strive to offer a truly hospitable experience in which a warm, helpful and efficient customer service is key. We look forward to your return.
Dear Mr. sbudden76;
While we appreciate the positive feedback from your comments; we are however truly saddened to hear about the negative ones.
We work every day with all teams and departments to make sure every guest gets a wonderful & perfect stay. It seems that we had failed to exceed your expectations which we take extremely seriously.
Please rest assured your feedback and time will be taken very seriously and we will make sure to work on this situation.
We hope nonetheless that you would still visit us again and get the “Perfect Experience” we work so hardly for!
Thank you again for taking the time with the survey;
I thank you for sharing your comments with the TripAdvisor community. I would also like to thank you and for choosing Le St-Martin Montreal for your recent stay.
We appreciate you taking the time to make us aware of your delightful experience at our hotel during your recent visit to Montreal. We strive to offer a true hospitality experience in which a warm, helpful and efficient customer service is a key. I am happy to read that you had an overall positive experience while staying with us.
I would like to sincerely apologize for the service you received at the restaurant Gustave located in the hotel. Feel free to offer a review on their page also. We will forward your suggestions to the restaurant to work on improving the quality of our breakfast.
Hello John G,
Thank your for such a lovely review. We appreciate the kind words. We hope you stay with us again soon.
It sounds like fate brought you to us. We`re delighted to hear you loved your stay. We strive to offer an exceptional experience with warm, helpful and efficient customer service. We`re happy to know that we made your stay memorable and hope to see you again soon.
Thank you for your review.
We are so happy to hear how much you enjoyed your stay with us. We appreciate your input about our hotel. Our guests seem very content with our baths. We strive to give you the most elegant & relaxing experience. Thank you for your kind words, We always love reading great reviews.
We look forward to your next visit with us.