We're very pleased to see you enjoyed our hostel during your time in beautiful Montreal.
The recent leak in the Kitchen roof is an issue we will be rectifying as soon as possible.
As for the hand-rails - they are constantly being used by hundreds of people over time and so it is a never-ending job to ensure they are secure. Thanks for alerting us - we will make sure they are tightened up again.
We hope to see you again in the future, until then, we wish you safe travels and fun for the future.
We are truly sorry we were not able to meet your expectations; we will take your comments into consideration in order to improve our hostel.
We wanted to take the opportunity to let you know that we are not located near a club; rather, after doing some research, have found that the noise came from guests playing loud music in the common room. We have since taken several mesures to prevent this from happening again such as restricting access to the stereo equipment to daytime hours.
We hope to have the opportunity to welcome you back to improve your experience and perception, best regards.