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1 - 6 則評論,共 1,004
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
3 週前評論 透過行動裝置

在辦了婚禮之後,我和妻子在這裏住了幾天,在Shaw Club住宿期間,我們都非常高興。酒店非常好,很時尚,一直都非常乾淨舒適。在告訴他們我們剛剛結婚之後,他們免費幫我們昇級了房間,還準備了一瓶香檳給我們。前台員工非常友好熱心。酒店位置非常好,還有一家餐廳,但是我們沒有機會去試試看,不過看起來和酒店一樣好。我們肯定還會來這裏!

感謝 Colin C
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Jennifer D,肖村俱樂部溫泉飯店 的 Front Office Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear “Colin C” thank you for choosing the Shaw Club Hotel for your honeymoon getaway! I am glad you both enjoyed all that Shaw Club has to offer and the staff made your stay with us a “WOW experience”.

We look forward to welcoming you back!

Sincerely,

Jennifer Dickson
Guest Services Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論 透過行動裝置

非常乾淨,員工非常樂於助人。大多數房間都是大床房,但他們有兩個房間,有兩張全尺寸的床。淋浴很棒!用製冰機過濾的水是個不錯的選擇。酒店的餐廳很棒,但從酒店步行就可以到達各種各樣的商店和餐館。這裏離許多不錯的酒莊也很近!

感謝 carrie r
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Jennifer D,肖村俱樂部溫泉飯店 的 Front Office Manager,回應了這篇評論1週前 已回應
Google 翻譯

Thank you “carrie r” for choosing the Shaw Club Hotel and for your review. I am glad to read you enjoyed your stay with us; I agree, our oversized rainhead showers are amazing!

We hope you will join us on your next visit.

Sincerely,

Jennifer Dickson
Guest Services Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月30日

周末度假的時候,我和我朋友住在那裡的公寓里。房間布置得很好,舒適安靜,床也很舒服,我們還享受了額外的設施(小冰箱、咖啡/茶、DVD機和大廳里的DVD圖書館)。酒店的地理位置完美。寬敞的免費停車場利是額外福利,大堂門外就有自行車租賃服務。樓下是一家很棒的泰國餐廳,酒店裡有一家Zees Grill餐廳,我們在那裡吃了早餐。他們沒有專門的純素食食物,但工作人員非常照顧我們,他們準備了一頓豐盛美味的肉類、奶製品和不含雞蛋的早餐!!!儘管我還可以住在其他很多的地方,但我下次出來玩肯定還會住在Shaw Club酒店的。

感謝 Julie Y
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Jennifer D,肖村俱樂部溫泉飯店 的 Front Office Manager,回應了這篇評論2018年8月10日 已回應
Google 翻譯

Thank you “Julie Y” for joining us for your weekend getaway in Niagara-on-the-Lake! I am thrilled you and your friend enjoyed your stay with us! Our Annex guestrooms are spacious with added amenities to offer our guests a comfortable retreat from busyness of Old Town. I will happily pass forward your compliments to the Zees team.

Our doors are always open whenever you have an opportunity to return!

Sincerely,

Jennifer Dickson
Guest Services Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月21日 透過行動裝置

我和我丈夫最近在Shaw Club酒店慶祝我們20周年結婚紀念日。工作人員非常友好,甚至在我們辦理入住手續時為我們提供了一瓶免費的氣泡酒。房間非常乾淨。一切都很完美!

感謝 Sharon W
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月21日

六月我們在這住了兩個晚上,酒店在一個很好的地方,工作人員非常樂於助人,他們使我們的紀念日非常難忘。他們甚至提供當地的免費班車,可以遊覽這個城市,我只想住在在這個酒店!!

感謝 4ofuslovetotravel
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Jennifer D,肖村俱樂部溫泉飯店 的 Front Office Manager,回應了這篇評論2018年6月24日 已回應
Google 翻譯

Dear “4ofuslovetotravel” thank you so joining us at the Shaw Club during your anniversary getaway! Our Guest Services team strive to provide our guests with the best possible experience and are happy to help with any requests or recommendations to ensure your time away is a memorable one. I hope to welcome you back for your next anniversary – if not sooner!

Sincerely,

Jennifer Dickson
Guest Services Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月3日 透過行動裝置

房間的消毒藥水很重,下午3:00了也沒有客房服務,沒有傭人。想要跟人講話至少要傳14遍。確切來說哪怕是角落的小酒館都比這個酒店服務好,下次不會再來了,只是想告訴你,這樣的酒店400塊一晚不是我想要的。

感謝 AndrewM8763
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Jennifer D,肖村俱樂部溫泉飯店 的 Front Office Manager,回應了這篇評論2018年6月3日 已回應
Google 翻譯

Dear “AndrewM8763”,

Thank you for joining us at Shaw Club. I am very sorry to hear that you were unhappy with your stay. I am surprised that you found our team to be less than helpful as that is one thing we pride ourselves on and have guests comment on regularly. Yesterday as I sat at the front desk with my colleague, I was privy to your conversation regarding valet service, and although that is not a service we offer, she did offer to park your truck for you to which you declined. From your guestroom you reached out to us via telephone at 3:30pm, which was answered within 3 rings, and inquired about room service. We explained that Zees Grill was offering their patio menu (as we were in between lunch and dinner) and unfortunately you were not pleased with the menu available and hung up on us before we could provide you with alternate dining options.

You returned to the front desk and had inquired with me about where to get coffee, and instead of directing you to our complimentary Keurig in our guest lounge (as well as in your guestroom), I arranged for Zees Grill to bring a fresh pot of coffee to your room, gratis.

I wish you had come to the Front Desk upon departure so we would have had an opportunity to speak with you and clarify/rectify your concerns.

I sincerely hope that you are able to find a hotel in the area which can offer the services you seek.


Jennifer Dickson
Guest Services Manager

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