Dear amey s:
On behalf of the staff and management of the Hilton Hotel and Suites Niagara Falls/Fallsview, please accept our sincere apologies for any inconvenience due to the problems you experienced during your stay, and I thank you for your comments and suggestions. If in future you have any concerns with your stay, please do not hesitate to bring them to the attention of our Front Office staff.
Thank for taking the time to provide us with your valuable feedback. If sometime in the future your travels bring you back to the Niagara area, I hope that you would consider giving the Hilton Hotel and Suites Niagara Falls/Fallsview another try. The staff and management would welcome an opportunity to prove that we can provide you with an enjoyable stay.
Thank you for taking the time to advise us of your concerns. We do apologize for any disappointment in your room assignment and lack of amenities. Please bring any concerns you have to the attention of a Front Office Manager so they can do whatever is necessary to ensure you have an enjoyable stay. We hope that you can return to give us another try.
Thank you for taking the time to provide us with your feedback. We are happy you enjoyed the fireworks from your room. We hope that if you return to the area, you will return to the Hilton.