Dear Mr. Hachey,
Firstly I would like to thank you for your honest review. Although I do regret hearing that your stay was far below your expectations, I do appreciate knowing where we have failed.
As you mentioned, the stained sheets are NOT acceptable and asking our Guests to replace these is also not our Policy. We have discussed this with our team and I can assure you that this behavior will not be repeated.
The other issues you experienced with your room have been investigated by our team and proper procedures have been put in place to ensure these are resolved.
The quality of our Breakfast offerings are also something we pay close attention to.
I have discussed this with our Breakfast attendant and will continue to monitor.
Once again, thank you for your valued Comments and I hope that you will allow us the opportunity to serve you in the future.
Thank you for taking the time to submit a review of your stay at the Travelodge Suites Moncton. I apologize for the items you listed that were not satisfactory. We strive to try to make our guests comfortable and happy with their stay. I will pass on your review to our team to ensure that we improve on the areas that did not exceed your expectations. I do hope you will come see us again in the future.
Thank you for taking the time to submit a review about your stay. We apologize that our breakfast did not meet your expectations. We will communicate your concerns to our breakfast team to ensure more quality control standards are put in place.
Thank you so much for your comments.
Although I was sad to hear that your stay was less than expected I do appreciate you taking the time to identify where we could have improved.
We do strive to ensure that all our rooms are cleaned and maintained in the same condition regardless of the room type.
I have reviewed this with me team and have stressed the need to adhere to the standards set out by our Management and brand.
I have also reviewed the Breakfast quality and will ensure this is improved.
Once again, Thank you for staying with us and for your helpful comments.