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薩米特溫泉酒店
鄰近飯店
希爾頓惠斯勒度假村和溫泉中心(威斯勒)(物超所值!)
US$259
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惠斯勒威斯汀溫泉度假酒店(威斯勒)(物超所值!)
US$280
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尼塔湖旅舍(威斯勒)(物超所值!)
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水晶飯店(威斯勒)
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Embarc Whistler(威斯勒)
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1 - 6 則評論,共 1,895
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過3 週前評論

2017年十一月份的時候預訂了這家酒店,在假期前提前了6個月預訂。我們精心挑選了薩米特溫泉酒店,因為這裏滿足我們的所有需求,我們要去加拿大度過一次特別的假期。假期前兩個月酒店聯繫了我們,他們說我們預訂的房間被他們的銷售經理轉售給了一個旅遊團!我向他們表達了我的失望,但酒店方面依舊不會兌現我們的預訂。他們認為把我們安排到另外一家酒店(有額外的設施)就可以了,但是這與我們的需求沒有任何關係,我們要的不是這樣子啊。

1  感謝 reevster
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Courtney E,薩米特溫泉酒店 的 Front Office Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

reevster,

Thank you for taking the time to share your thoughts with us.

I sincerely apologize for having to relocate you to another property. I understand that you did specifically book our hotel and that you were looking for a specific guest experience.

I do apologize that we were unable to have you stay with us at Summit. I can assure you that the reasons for the move were out of the interest of you as our guest and not for financial gain. As soon as we realized that this group would pose a problem for our other guests, we immediately began contacting each to offer a solution.

We were attempting to be proactive as we realize this specific group would cause a disturbance to fellow guests in the hotel and we would not be able to offer the guest experience that we strive to provide. Therefore, we deemed it necessary to move the handful of guests that had booked to the Pan Pacific, one of Whistler's premier hotels.

As a gesture of good will, we did pay the difference to have each guest to be in an upgraded one bedroom suite, paid for the parking and any pet fees.

Please email me directly as I would like to discuss your experience with us further and work towards a solution.

Sincerely,

Courtney E
Front Office Manager
courtney@summitlodge.com
604-932-2778

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過3 週前評論

這裏的一切都讓我開心。大堂的味道聞上去就好像是來到了天堂。房間非常乾淨,我們還有私人的小廚房!我們的房間昇級了。我們把狗也帶來了,它睡得非常好。泡熱水浴缸也很開心,泳池的水是冷的,天一直在下雪,讓我喜歡至極。我迫不及待想要再來這兒。另外,發短信的服務也非常貼心!感謝你們喜歡我老爸的笑話。

1  感謝 Abby B
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Courtney E,薩米特溫泉酒店 的 Front Office Manager,回應了這篇評論1週前 已回應
Google 翻譯

Abby B,

Thank you so much for your review!

To hear everything about Summit makes you happy is the ultimate compliment! From the smell of the lobby to our dog friendly atmosphere.

We absolutely love receiving dad jokes via our Whistle texting service. Best part of the day.

Cannot wait to have you back!

Sincerely,

Courtney E
Front Office Manager
courtney@summitlodge.com
604-932-2778

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年4月22日

酒店免費幫我昇了房間,把我安排在了一間行政套房裡,真的很不錯。房間很乾凈,聞起來也很好。裏面裝修的很漂亮,工作人員也非常友好。81咖啡館里的員工馬可人很不錯,前台的迎賓也很友好。滑了一天雪之後,沒有比泡個熱水澡更讓人放鬆的了。唯一讓我不爽是,就是住店期間老是測試火警警報,聲音非常吵,不過我想這應該是特殊情況吧。

感謝 Justin W
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Courtney E,薩米特溫泉酒店 的 Front Office Manager,回應了這篇評論2018年5月2日 已回應
Google 翻譯

Justin W,

Thank you for fantastic review!

I am thrilled to hear that you received a complimentary upgrade to an Executive King and that you enjoyed our decor, the staff (Marco is a gem!) as well as the pool and hot tub area.

I completely sympathize with you regarding the yearly routine fire alarm testing. Unfortunately it is routine and is for the safety of our guests and as such is unavoidable. I do apologize it happened to be going on while you were here!

Please email me directly for the best return guest rate and I can absolutely inform you if we are doing any maintenance at the time.

Sincerely,

Courtney E
Front Office Manager
courtney@summitlodge.com
604-932-2778

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年3月9日 透過行動裝置

所有的員工都很親切,樂於助人!我們很喜歡酒店所在的位置,房間很乾凈,環境也很令人放鬆!Bessie每天都會來打掃乾淨!接待人員輕鬆地幫我整理各種憑證!強烈推薦!

1  感謝 Janet-Lee H
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
Courtney E,薩米特溫泉酒店 的 Front Office Manager,回應了這篇評論2018年3月20日 已回應
Google 翻譯

Janet-Lee H,

Thank you for sharing your experience with us!

It is fantastic to hear that you enjoyed so many aspects of the property - namely our friendly team, where we are situated, Bessie in housekeeping (the towel art master!) and that the front desk team were able to sort out the voucher issues.

I do hope you will be back soon!

Sincerely,

Courtney E
Front Office Manager
courtney@summitlodge.com
604-932-2778

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年2月14日

這家旅館就在惠斯勒村的正中間。你可以從這裏步行到所有的餐館和商店。這個房間又大又現代。有一個沙發和壁爐,還有一張非常舒適的床。這裡有一間小餐館,可以提供簡單的早餐,也可以在隔壁的餐廳吃一頓飽飯。但很不幸,我們只呆了一個晚上。

感謝 benni82018
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Courtney E,薩米特溫泉酒店 的 Front Office Manager,回應了這篇評論2018年2月26日 已回應
Google 翻譯

benni82018,

Thank you for taking the time to write us a review!

It is fantastic to hear that you enjoyed where we are situated, the surrounding shops/restaurants, your modern room and our new cafe, 81.

Hopefully you can return to us for a longer stay night time. We do offer return guest discounts - please contact us directly for the best possible rate!

Sincerely,

Courtney E
Front Office Manager
courtney@summitlodge.com
604-932-2778

回報不適當的回應
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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年1月28日 透過行動裝置

第一次來惠斯勒滑雪,對薩米特酒店很滿意,他們能讓你玩得更方便,更舒服。雖然開車五分鐘就能到吊船那裡,還是有車很頻繁地來回接送。事實上我更喜歡離吊船附近的酒店遠一點,因為那裡會一直吵鬧到凌晨兩點。唯一的建議就是:最好能把拖鞋作為標準提供給客人,雖然我們要求使用的時候他們就送來了。

感謝 streetsmarthk
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Courtney E,薩米特溫泉酒店 的 Front Office Manager,回應了這篇評論2018年1月30日 已回應
Google 翻譯

streetsmarthk,

Thank you for choosing us as your home base for your first ever Whistler ski trip!

It is marvelous to hear that you enjoyed where we are situated as well as our complimentary shuttle from 8am until 4pm.

I will pass on your comments regarding having slippers in the room on arrival to our executive housekeeper as well as our management team!

I do hope you will choose us again for your next Whistler ski vacation!

Sincerely,

Courtney E
Front Office Manager
courtney@summitlodge.com
604-932-2778

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