Thank you for your feedback on your recent stay with us.
At the resort we do have our facilities that you need to enter in a passcode, this is for the safety and concerns of all our registered guests. Due to Riverside Resort not being a gated communities, we wish to ensure all of our facilities are kept well maintained and clean for our registered guests.
I do apologize for any inconvieniences you may have encountered if you arrived after hours. We are open daily in the summer months 9am-9pm Sun-Thurs and 9am-10pm Fridays and Saturdays to ensure our guests are able to register within office hours.
If you would like to discuss your stay further please do not hesitate to reach out and I would be happy to discuss.