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1 - 6 則評論,共 981
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論

服務、食物和清潔都很好。然而,每次我住在這裏的時候,床和枕頭都變得越來越糟糕了。這些房間可以更新昇級一下了。除了食物、服務和地址,我認為它不值得它的價格。

與 Hilton Garden Inn 合作收集的評論
感謝 tye55
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
kevin_sorensen,西埃德蒙頓希爾頓花園飯店 的 General Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Good Day,

Thank you for the feedback about your recent stay. We are very happy you found the service, food and cleanliness of the hotel to be very good. We are very sorry your experience did not offer you the comfort that you would have liked. After undergoing a complete renovation 5 years ago we are continuing to maintain and upgrade on a regular bases with several projects to be completed still in 2018 and 2019. Our beds were replaced a short time ago and we are sorry they did not provide the comfort you required. Beds can be tricky as every individual has their preferred comfort level and as a matter of fact we have many guests who compliment how comfortable the beds are and ask where they can purchase some for their homes. In regards to the pillows we are purchasing new ones every month to replace any worn pillows, so if you do have one that does not satisfy you, please let us know and we will try to get you a firmer pillow. If you would like to discuss further I can be reached at 780-486-8975. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

Kind Regards,

Kevin Sorensen
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月8日

住在埃德蒙頓西部希爾頓花園總是非常愉快。令人稱讚的員工是我再度來此的主要原因。前台經理約蒂·菲利普隨時待命,以便讓我們的住宿更加舒適愉快,他的團隊成員是酒店管理方面的最佳人選,每個團隊成員的臉上總是帶着微笑。酒店後勤員工不管在哪裡遇到我們都會向我們問好。酒店距離西埃德蒙頓購物中心僅有幾步之遙,是個加分點。酒店維護良好,打掃得格外乾淨整潔,擁有超大的停車場,這也確實是個很棒的加分項。我正期待着下一次到訪,再度和超贊的希爾頓花園酒店員工相遇。感謝約蒂·菲利普,是你讓我們的住宿一如既往地舒適。

與 Hilton Garden Inn 合作收集的評論
感謝 585danik
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
kevin_sorensen,西埃德蒙頓希爾頓花園飯店 的 General Manager,回應了這篇評論2018年8月10日 已回應
Google 翻譯

Thank you for your wonderful review and we are delighted you enjoyed your stay with us. I will be sure to share your comments with the team and a special recognition to Jotty. Our team works very hard to exceed guests expectations and it is very rewarding to receive reviews such as yours.
We look forward to seeing you again soon.

Kind Regards,
Kevin Sorensen
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月30日

我們遇到了一個小問題,很快就得到了糾正。這是非常炎熱的一天,我們的房間在頂層,空調跟不上趟兒。工作人員於是為我們換了另一樓層更為涼爽的房間。這裏的人真棒。我們肯定會再次入住。

與 Hilton Garden Inn 合作收集的評論
感謝 WBB57
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Jotty P,西埃德蒙頓希爾頓花園飯店 的 Manager,回應了這篇評論2018年7月4日 已回應
Google 翻譯

Dear WBB57,

Thank you for choosing Hilton Garden Inn West Edmonton and for sharing your feedback on Trip Advisor.

We apologize for the inconvenience you faced with the air conditioning, That being said, I am glad that our staff was able to address and resolve the problem Immediately. Your wonderful feedback had been shared with my entire team who are looking forward to creating a much better experience on your next visit.

Once again, thank you for your support for HGI West Edmonton. See you soon.

Warm Regards,

Jotty Philip

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月9日

光顧這家酒店大概有5年了,酒店歷經了數次重新裝修----以改進它的設施設備。服務一如既往地好,員工熱情友好,訓練有素----以確保更高水平的服務(質量)。請繼續發揚光大!

感謝 Lyndon C
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Jotty P,西埃德蒙頓希爾頓花園飯店 的 Manager,回應了這篇評論2018年6月9日 已回應
Google 翻譯

Dear Lyndon C,

Thank you for the time taken to write this wonderful review on your recent stay with us.

I am pleased to hear that you had a fabulous experience and found the service provided by our team of dedicated staff to have been second to none. At The Hilton Garden Inn, we pride ourselves on exemplary standards of service and hospitality and hence I am glad we managed to make you feel very special through your interaction with our dedicated Hilton Garden Inn colleagues.

I will be sure to share your kind words with my fellow colleagues and we look forward to welcoming you back with us soon for a return stay.

Yours sincerely,

Jotty Philip
Front Office Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月15日 透過行動裝置

免費停車,容易進入,酒店乾淨,入住辦理高效,標準客房,乾淨又安靜...街區對面有一個消防廳,可以經常聽到汽笛聲-至少從我的房間可以聽到。枕頭低於一般水平,淋浴很好,酒店裡有幾家有趣的餐館,包括一些休息室……餐廳的咖啡很糟。星巴克就在附近走路可達。我們會再次入住這裏。

感謝 Curious_Canucks
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Jotty P,西埃德蒙頓希爾頓花園飯店 的 Manager,回應了這篇評論2018年5月19日 已回應
Google 翻譯

Dear Curious_Canucks,

Thank you for choosing HGI West Edmonton and for sharing your feedback on Trip Advisor.

We apologize for the inconvenience you faced with regards to the noise and the pillows. Rest assured that your comments are important to us and we will work on improving our product and services.

That being said, I am glad that you enjoyed the efficient check-in, clean rooms, and the multiple food outlets.

Please feel free to contact me directly at jotty.philip@hilton.com if you have any other suggestions of improvement that could have perhaps helped you score us better.!

Warm regards,

Jotty Philip
Front Office Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年4月25日

我經常住在這家酒店,已經好幾年了。我在這座城裡去過各種各樣的酒店,選擇這裏最大的原因還是這裏熱情而貼心的員工。會議室里的服務員Janak和Glenn,大廳的Manfred,餐廳的Raj, Katerina和Dena。他們都很友好,服務員也堪稱一流。前台的每個人都很專業,努力的把一切做到盡善盡美,住店期間,我從來沒有抱怨過房間的整潔程度,房間乾淨而明亮。床也非常的舒適。

感謝 DC_Cooler
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
Jotty P,西埃德蒙頓希爾頓花園飯店 的 Manager,回應了這篇評論2018年5月1日 已回應
Google 翻譯

Dear DC_Cooler ,

Thank you for being our loyal guest at Hilton Garden Inn West Edmonton. We take great pride in meeting and exceeding our guests' expectations and we are happy to see that our staff and our amenities make you come back to stay with us when you are in Edmonton. Thank you for the wonderful thoughts.

Warm Regards,

Jotty Philip
Front Office Manager

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