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1 - 6 則評論,共 2,493
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 天前評論

當我們在班夫公園酒店找到了這一間房時,我們真的是驚喜萬分!我們只預定了一晚,但是非常喜歡,所以我們決定在當天晚上預定第二晚!房間和工作人員都很棒,如果我們再回到班夫,我們肯定會再呆在那裡的!

與這家飯店合作收集的評論
感謝 janetkhenry
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
BanffParkLodge_DoR,班夫公園旅館 的 Manager,回應了這篇評論昨天 已回應
Google 翻譯

Dear Guest,

Thank you for taking the time to provide us this wonderful feedback! Thrilled that our hotel and teams made your time with us enjoyable and that we can look forward to welcoming you back!

We look forward to it!

Warm regards,

Steven Schultz
Director of Rooms

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
1週前 透過行動裝置

地理位置絕佳。走路就可抵達多家商店和餐廳。泳池區超贊,酒店有個漂亮的泳池,此外還有冷水池、熱水浴缸,以及蒸汽房。我依次使用了上述四大設施——特別的放鬆。我們都很喜歡酒店的地下停車場,雖然該停車場要收費,但是值得花錢在這停車。床舒適。有各種枕頭可選。房內設有兩大洗臉盆區,這點我喜歡。

感謝 bettyZ9267FC
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
BanffParkLodge_DoR,班夫公園旅館 的 Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear Guest,

Thank you for taking the time to provide us this wonderful feedback! Excellent to read that you so enjoyed our relaxing pool facility!

We hope to welcome you back soon!

Warm regards,

Steven Schultz
Director of Rooms

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
3 週前評論

兩個周之前一個星期六的晚上我和家人住在這家酒店,住在酒店的最頭上(靠近停車場入口),在三樓。晚上九點,樓下有人舉辦派對,有DJ在。派對上的電音吉他的振動穿透了地板和牆。幸運的是我的孩子們在音樂開始之前就睡着了。我想去和經理投訴,但是那個點我不想把睡着的孩子們和行李再搬到另一個房間。我非常失望,他們竟然在酒店舉辦這樣的一個活動,而且根本沒有任何消音措施。下次我們再來班服地區,我們肯定會找別的住處。

感謝 Timothy Y
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
BanffParkLodge_DoR,班夫公園旅館 的 Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Guest,

Thank you for taking the time to provide us this feedback. We sincerely appreciate all feedback, both positive and negative, as both allow us to evolve our product with the aim of providing all of our guests with a positive experience. Obviously, we have fallen short in your case and for this I sincerely apologize.

Your concerns are certainly understandable and not representative of a typical experience at the Banff Park Lodge. We treat all issues seriously and make every effort to take immediate steps to rectify the problem. Our hotel team team is standing by at all times to react to any such issues and many steps can be taken to intervene. Understandable you were not prepared to move rooms, but this is just one of the options available to get the problem sorted out.

However, in order for our hotel team to swiftly and effectively deal with issues such as this, this issue has to be reported to us. On the night in question, we received no other noise complaints. We of course have specific parameters for in-house events to adhere to, and if any any time, this is disruptive to guests, we work to mitigate this disruption.

I can certainly understand not wanting to disturb your sleeping children, but at no time before this online posting that this was reported to our hotel team. It is our expectation that every guest experience is positive, and if for whatever reason it is not, we aim to make it right. It is disappointing that you chose to not give us a chance to address your experience and as such have been left with such a negative memory. I can assure you this is not typical of an experience at the Banff Park Lodge.

Should you wish to discuss the matter further, please don't hesitate to contact me directly. We wish you all the best in your future travels.

Warm regards,

Steven Schultz
Director of Rooms

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論 透過行動裝置

我們是在去Banff的路上住在這裏的。這是一家很不錯的旅店。房間乾淨,床很舒適。酒店位於市中心的右側,所以我們可以步行去中央公園以及附近的餐館。這裏的泳池和熱水淋浴都是頂級的,蒸汽桑拿房也非常好,我絕對會再來的。

感謝 kelly w
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
BanffParkLodge_DoR,班夫公園旅館 的 Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Guest,

Thank you for taking the time to provide us this feedback. Pleased to read you enjoyed your experience with us and that we can look forward to welcoming you back!

Warm regards,

Steven Schultz
Director of Rooms

回報不適當的回應
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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月3日

我們選擇這家酒店是為了方便進城,因為我們沒有汽車。我們乘“灰狗”從卡爾加里去班夫,下車點到這家酒店只有三個街區遠,所以對我們來說,步行就可以到達酒店,甚至可以拖着一個手提箱。房間很好,在一層的角落,因此我們有漂亮的陽台和風景。房間舒適、安靜,工作人員令人愉快。

感謝 jim128
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
BanffParkLodge_DoR,班夫公園旅館 的 Manager,回應了這篇評論2018年8月7日 已回應
Google 翻譯

Dear Guest,

Thank you for taking the time to provide us this review. Pleased to read our location was convenient for you and you were able to use us as a launchpad for your Banff adventures!

We hope to welcome you back!

Warm regards,

Steven Schultz
Director of Rooms

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月28日

這家酒店很不錯,酒店的泳池也很不錯。我非常喜歡酒店的地理位置,酒店的員工真的很友好。我會把這家酒店推薦給大家的,這家酒店真的很乾凈,酒店的泳池真的很不錯。

與這家飯店合作收集的評論
感謝 karenlorman
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
BanffParkLodge_DoR,班夫公園旅館 的 Manager,回應了這篇評論2018年7月28日 已回應
Google 翻譯

Dear Guest,

Thank you for taking the time to provide this feedback to us! Thrilled you enjoyed a stopover on your Alaska trip with us!

We hope to have the opportunity to welcome you back soon!

Warm regards,

Steven Schultz
Director of Rooms

回報不適當的回應
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