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鄰近飯店
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1 - 6 則評論,共 12,334
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
6 天前評論

我很喜歡這裏。之前真的很害怕,因為最近有暴力和謀殺的消息,但幸運的是,我沒有成為被統計的受害者之一。我還會冒險再來的。在度假村我感到非常安全。夜間的娛樂非常棒,不限量的飲料和食物是一大亮點。

與這家飯店合作收集的評論
感謝 NorthStar34613532785
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Francisco G,坎昆硬石全包式酒店 的 Gerente,回應了這篇評論4 天前評論 已回應
Google 翻譯

Hello NorthStar34613532785,

Thank you so much for sharing your experience at Hard Rock Hotel Cancun. We are very happy to know that you had a great time and enjoyed your vacations with us, especially our entertainment team, drinks and food offer.

Thank you so much for you visit, hope we can see you back very soon!

Warm Regards.

Francisco García
General Manager
Hard Rock Hotel Cancun

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2 週前評論 透過行動裝置

這是間全包式度假酒店,我們的房價約是每晚450美元。就我們付的價錢來說,食物充其量只算一般,我真正關心的是飲料里摻了多少水。我在墨西哥的其他全包式度假村住過,這是個美國品牌的度假村——人們還以為酒是正宗的,但事實並非如此,這太糟糕了。我試了一杯酒,味道還不錯。一個小時后,我感覺胃酸過多——我猜酒摻假了。房間設備齊全,但房間外面——大喇叭播放着音樂,從中午一直響到晚上9點左右。如果你想找的是可以好好放鬆的地方 - 這裏顯然並不合適。

感謝 barryspi
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Francisco G,坎昆硬石全包式酒店 的 Gerente,回應了這篇評論1週前 已回應
Google 翻譯

Hello barryspi,

Thank you so much for taking the time sharing your comments in regards of your recent visit to our hotel. We are sorry to know that our food and beverage offer was not according to your expectations and in regards of your concerns about our drinks I would like to share with you that as health, safety and wellness of our guests and associates is top priority, currently our hotel follows strict guidelines and complies with all the standards required by the designated regulatory authorities. We only purchase sealed and unopened products from licensed and reputable vendors who follow the country's laws, undergo multiple random inspections per year to ensure compliance with federal regulations regarding liquor, wine and beer, and also monitor and inspect any and all supplies, equipment, and products that enter the property.

We would like to thank you again for your comments we understand and sympathize with your concerns, this is why your comments have already been shared with the proper departments, to reinforce our standards and prevent any bad perception. Hope we can have the honor of your visit in the near future and improve your experience.

Warm Regards.

Francisco García
General Manager
Hard Rock Hotel Cancun

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
5 週前評論

我在酒店裡丟失了3塊非常貴的手錶。其中一塊是勞力士。我聯繫了酒店,我們用电子郵件往來。我因此沒能去任何地方。這真的毀了我的整個旅程

與這家飯店合作收集的評論
感謝 tkadowr
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Francisco G,坎昆硬石全包式酒店 的 Gerente,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear tkadowr,

Thank you so much for sharing your concerns in regards of this incident. I'm aware that this situation was promptly addressed by our customer care agents who shared your report with our security team who conducted an investigation and confirmed that your luggage was at all times on the CCTV view and verified that no staff member or other person had access to your belongings. We are deeply sorry to know that your general experience was negatively affected by this situation.

We appreciate your candor while sharing your concerns, we hope you can give us the opportunity to welcome you in the near future and change your perception of our hotel.

Warm Regards.

Francisco García
General Manager
Hard Rock Hotel Cancun

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年10月21日的評論 透過行動裝置

我們的女服務員Marisol太棒了,我們在泳池旁邊的Zen餐廳請她吃了早餐。她把一切都安排的妥妥噹噹。她還是酒店的管理層,希望哈德羅克也能看到! 她是他們的驕傲。

1  感謝 Jayden k
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Francisco G,坎昆硬石全包式酒店 的 Gerente,回應了這篇評論已於 2018年10月24日 回應
Google 翻譯

Hello Jayden k,

Thank you so much for taking the time sharing your last experience at Hard Rock Hotel Cancun. We are very happy to know about the great time you had with us and the amazing service that Marisol delivered to you during your stay. Thank you so much for choosing our hotel, hope we can see you back very soon to rock your stay.

Warm Regards.

Francisco García
General Manager
Hard Rock Hotel Cancun

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月5日的評論

我喜歡這家酒店的一切。酒店內提供各種不同的娛樂,根本不想離開。最重要的是全程都感到很安全。來坎昆一定要住這!

與這家飯店合作收集的評論
感謝 Jennifer R
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Francisco G,坎昆硬石全包式酒店 的 Gerente,回應了這篇評論已於 2018年9月6日 回應
Google 翻譯

Dear Jennifer R,

Thank you so much for taking the time posting your experience about your visit to Hard Rock Hotel Cancun and for letting us know how much you loved you vacations at our hotel. I'm glad to know that you felt safe all the time you where here with us and this helped as well to have a memorable stay with us.

Thank you so much for your visit, hope we can see you back very soon again.

Warm Regards.

Francisco García
Gerente General
Hard Rock Hotel Cancun

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年8月23日的評論

住在這時你會發現最好的是酒吧和泳池,飲料可以續杯,房間看上去很乾凈,衛生,景色也很棒,我會推薦給周圍所有的朋友。如果你在附近想找個好住處的話,這裏很適合你。

感謝 harryacker241
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Francisco G,坎昆硬石全包式酒店 的 Gerente,回應了這篇評論已於 2018年8月25日 回應
Google 翻譯

Hello harryacker241,

Thank you so much for sharing your amazing experience, in regards of your recent visit to Hard Rock Hotel Cancun. We are pleased to read that you enjoyed so much our swim up bars and get the Rock Star service you deserve form our fabulosos bartenders. Thank you so much for choosing our resorts. We are looking forward to welcome you again.

Warm Regards.

Francisco García
General Manager
Hard Rock Hotel Cancun

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