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1 - 6 則評論,共 2,392
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
1週前

酒店位於一個大區的中心,步行距離內有許多很棒的餐廳。這裏的工作人員非常樂於助人,也很有愛心。自助早餐配有現點現做的雞蛋/煎蛋卷,特別好吃!但就我個人而言,我更喜歡麵包店的選擇-太多好吃的東西!有家日本餐廳非常棒,但我確實想知道我是否應該用西班牙語或日語回答!

1  感謝 Denise O
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MEXHR-M,日航國際酒店 的 Director General,回應了這篇評論6 天前評論 已回應
Google 翻譯

Dear Denise,

When guests visit Mexico City and stay at our hotel we promise they will not have to worry about a thing.

Our restaurants are one of the best in Mexico City and we are glad that you try and love them. Amado has the best bakery around and it's one of our favorite corner of the hotel

Thank you for taking the time to leave these amazing comments and for rating us with five stars.

Sincerely,

Thierry Guillot
General Manager
Hyatt Regency Mexico City

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2 週前評論

我住過許多城市和國家的日航國際酒店 - 休斯頓,聖安東尼奧,蘇黎世....這家酒店因其卓越而脫穎而出。而且位置也非常棒!在城裡時強烈推薦。

與 Hyatt Hotels 合作收集的評論
感謝 Jonathan A
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MEXHR-M,日航國際酒店 的 Director General,回應了這篇評論1週前 已回應
Google 翻譯

Dear Jonathan,

Thank you for your comments. I am very pleased to know that you enjoyed our location. Polanco is indeed one of the safest and most beautiful areas in the city, and we are proud to be part of it.

I invite you to stay with us again on your next visit to this amazing city.

Sincerely,

Thierry Guillot
General Manager
Hyatt Regency Mexico City

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論

一切都好,除了枕頭,這是我枕過的最差的枕頭了。我本來筋疲力盡,但是枕頭裡卻像有石頭一樣,房間里的枕頭全都是這樣。我的意思是我在舒適的酒店枕過更好的枕頭。我付了很多錢,但是不開心。1018號房間真的很糟糕。他們需要買新的枕頭,投資點錢買特大號的柔軟羽絨枕頭。

與 Hyatt Hotels 合作收集的評論
感謝 mustang225
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MEXHR-M,日航國際酒店 的 General Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Guest

Thank you sharing your comments with the Trip Advisor Community,

Firstly, allow me to express my regret towards the disruption we caused to your night rest. I would like to mention that this is not a regular comment of our guests. If we had realized we would have definitely done something to change your experience, we have several types of pillows that can adapted to your needs. Additionally allow me to mention that we are in the process to change our pillows, which definitely are a basic need for a good rest.

I sincerely hope that you will give us the opportunity to revert this past experience.

Sincerely,

Thierry Guillot
General Manager
Hyatt Regency Mexico City

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月16日

這是一家好酒店,但價格太高。早餐最好的食物是燕麥粥,但不應該為此花費30美元。當我們到達時,房間還沒有準備好——浴室里少了些東西,插座與咖啡機的插頭不相匹配。酒店花費了半天時間才修好插座。

感謝 Mark E
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MEXHR-M,日航國際酒店 的 Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Mark,

Thank you for sharing your comments.

We are glad that you consider us as a good hotel and we appreciate your feedback, is for comments like yours that we're able to improve every day. We would like to share with you some facts regarding your comment. On regards of the oatmeal, allow me to explain that the cost of 25 usd is for the complete buffet breakfast, which offer prime products and whenever possible organic products, we proud ourselves to always look for the best quality ingredients. Nevertheless you may also order à la carte, even if oatmeal is not there, we will be glad to serve it for you for a cost of 120 mxp, around 6 usd.

Concerning our coffeemakers, in order to offer to our guest the best quality and increase our relationship with local producers we are in the process to change all our coffee makers and consequently their plugs.There was a miscommunication and we did not change it in your room. Please accept my apologies for our mistake.

Once again thank you for you feedback and we will be glad to welcome you in the near future.

Sincerely
Analia Capurro
Guest Experience Director

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月3日 透過行動裝置

最近在波朗科參加一個董事會的會議,所以在這家酒店住了8天。這家酒店的員工都很棒,相當的樂於助人。俱樂部也很不錯。對我來說也沒什麼負擔,我的客人們在這家酒店都受到了很好的照顧。非常推薦大家來這家酒店住。

感謝 Mark H
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
MEXHR-M,日航國際酒店 的 Director General,回應了這篇評論2018年8月7日 已回應
Google 翻譯

Dear Mark,

On behalf of all of our team, thank you very much for your kind words and your recognition to our staff and service. It's really an honor to read you and to learn that we achieved our main goal, which is always to care for our guests beyond their own expectations.

I'm also glad to know that even when you were traveling for business purposes, we made your visit to this amazing city even more memorable. I really hope you had the chance to try some of our restaurants, Rulfo Paraje Latino, Yoshimi or Teppan Grill, are really great places to end a busy day with a delicious culinary experience.

Again, thank you for your words and for taking the time to share your experience with the TripAdvisor community. We really look forward to welcoming you back to your home away from home, Hyatt Regency Mexico City.

Sincerely,

Thierry Guillot
General Manager
Hyatt Regency Mexico City

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月22日

這是一家高級的酒店,首先餐飲選擇非常的豐富,從休閑咖啡、糕點到各種各樣的國際美食應有盡有。其次酒店乾淨,設施高端方便,衛生間清爽,體驗相當好。窗外風景獨好,可以很清晰的欣賞到公園和城市的美景。酒店門口就有當地的咖啡館和餐廳。酒店還配有設施完善的健身設施、漂亮的室內泳池。不過早上健身館裏面人會有點多,可以稍微睡的晚一點,早上9點以後人會少一點,可以更享受健身遊泳的樂趣。

與 Hyatt Hotels 合作收集的評論
感謝 LizMacG
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MEXHR-M,日航國際酒店 的 Director General,回應了這篇評論2018年6月25日 已回應
Google 翻譯

Dear Liz,

I appreciate your kind words and your recommendation to the TripAdvisor community. We are very happy to know that you have enjoyed so much your visit to this beautiful city and that we have helped to make it even more memorable.

Thank you also for mentioning our dining choices, as you just mentioned, our culinary team makes an excellent job serving delicious pastries and mexican coffee in our Amado artisan bakery, Latin-American flavors in our Rulfo Paraje Latino and both traditional and modern japanese cuisine in our Yoshimi and Teppan Grill.

I'm also really glad that you have visited our recently renovated Fitness Center, it is indeed one of my favorite spots in the property not only for the indoor pool and gym equipment you mentioned, but also for the amazing team of professional trainers that help all of our guests to keep a healthy lifestyle during their visit.

We really look forward to welcoming you back to your home away from home, Hyatt Regency Mexico City.

Sincerely,

Thierry Guillot
General Manager
Hyatt Regency Mexico City

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