2011年11月,我在El Cid酒店度過了最美妙的十天。工作人員殷勤備至,真是令人感激不盡。每個人都儘力讓客人們住的舒心,真是無可指摘。當我離開的時候,真的是非常不舍: )
Dear: Carly V
I really want to thank you for the time you was with us, and your great comments about our hotel is for me a pleasure to know that we meet your expectations.
Be assured I will read this review with staff, truly delighted that you have found a warm and friendly staff, who felt safe and enjoyable visit to Mazatlan, that's a very good review for us.
Without your feedback and constructive criticism would not be possible much of what we have accomplished for your experience be more pleasant at the time they are with us.
I look forward to having you again with us in not too distant future.
My best wishes,
Thank you for choosing to stay with us at El Cid Castilla Resorts.
We know that our all inclusive, the food was not your complete satisfaction, the beds were very hard, in short we failed to live up to your expectations. We do take all comments seriously and appreciate all the feedback we can get. I was very concerned to hear about all of the problems you experienced during your stay in relation to the service and your dissatisfaction of the hotel. We value customer feedback and we have a dedicated Guest Relations team to address any issues that arise. It is very important to our continued success that we hear from our guests and your comments will assist us in our commitment to improve in all aspects of our operations and service. I can assure you that the service you described represents a considerable deviation from our usual high Level.
Regarding to the variety of food and restaurants, We have every day 5 different themes for all inclusive in each of our restaurants like Mexican, Argentinean, Japanese, Italian and our buffet.
I would like to apologize for the inconveniences you may have experienced; our objective is to adjust to the diverse needs of our guests.
We look forward to discussing your concerns openly and honestly in hopes that through our efforts we can earn your trust and confidence.
Warm greetings from the sunny beaches of Mazatlan,
現在,我們已經在El Cid Castilla呆過3次了,每一次,我們都會很開心。我們真的喜歡低樓層的泳池景觀的房間,那樣的房間不需要電梯,能很快到達,很舒服。自助餐是按從好到極好的順序排列的,並且專業的餐廳很棒。員工總是力求讓顧客滿意。海灘有點小,開發商在這樣的度假勝地是很無情的,因此,我們大多數時間都是在泳池裡度過的,這是這個度假勝地唯一不足的地方。好吧,或許這項服務在池畔吧,但每次我們呆在這裏時,它的服務都不好。遊泳池對小孩子來說很不錯。
We appreciate your comment regarding your recent visit in El Cid Castilla Beach Hotel.
The experience you have shared concerns us deeply, as we are committed to provide the best possible services to our guests.
El Cid strives to adhere to a high standard of quality and services throughout all the properties. Your words are beneficial and will serve to aid us in our efforts as we continue to improve and monitor our services.
Regarding to the vendors on the beach we have security staff checking areas to keep as far possible to our customers, unfortunately outside areas of the hotel are completely out of reach.
Even so that was not bad at all during your stay, we know that you could enjoy our food, our staff, and our beautiful pools
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Thank you for sharing your experience with us. I would like to apologize for the less satisfactory experience in relation a TV channels and buffets. Your constructive comments have been sincerely received and have been conveyed to proper channels of management for serious improvements.
We truly hope to be awarded another opportunity to redeem ourselves
On a more positive note, we are delighted to hear that you enjoyed our furniture, pools, a la cart restaurants. Undoubtedly this is the best way to motivate the team; they love to hear about guests enjoying their stay.
We look forward to your arrival and serving you and your family for a most memorable trip. Prior to arrival or during your stay with us, should you have any concerns or questions, please do not hesitate to contact us at your convenience.