Good Day Enrique F,
Thank you for taking the time to provide us with feedback. It was truly an honor to host you at our property and it is also a pleasure knowing that you enjoyed yourselves whilst here with us.
We hope to have the opportunity to host you again in the near future.
Front Office Manager
當你第一次走進酒店時，覺得這家酒店很漂亮。房間很好但是有些老舊。無法讓水槽的熱水變熱，淋浴水變熱也需要很長時間。清潔人員有一天沒打掃我們的房間。 海灘非常小，有點草，浮潛很一般。 郵輪停泊在離海灘約150碼的地方是因為它就在酒店的沙灘前面轉彎，然後返回。泳池非常棒，旁邊配有吊床和燒烤、酒吧。 我們很可能還會回到這裏。
Good Day Richard A,
Thank you for taking the time to update us and provide feedback on your time spent with us. It certainly was a pleasure to host you. It is observed from your commentary that we were not able to meet your full expectations and for this, we are deeply apologetic to you. This is not the norm here at the British Colonial Hilton to have missed an assignment regarding your room being cleaned and we will look into this immediately.
Again, we thank you for your feedback as this is the way we can improve on the guest experience by observing and making changes as per commentary provided. We hope that you will take the opportunity to visit us again in the near future.
Good Day Cheryl p,
Thank you for taking the time to provide us with feedback as it is most appreciated. We also wish to thank you for the opportunity to host you at our small but historic property. We recognize that you have identified the services and staff at the property which is a true testament of the people we have here and we thank you.
We are happy to hear that you enjoyed your stay and we hope to have the opportunity to host you again very soon in the near future.