Thank you so much, it was a pleasure to host you. We look forward to seeing you back when things get back to normal in Puerto Rico.
We are sorry you had to cancel your reservation, but you didn't stay or try to experience any of our properties. Hotel Tonight offers ROH (run of the house rooms) that are last remaining rooms unsold for the dates requested. You were offered instead of a standard queen bed and a bathroom, guaranteed under your reservation, a whole little apartment with a separate entrance, kitchenette, queen size one bedroom and twin bed in the common area. In the moment of check in you mentioned that you wanted more of a "HOTEL" experience and we reassured you had access to all the facilities, including terrace and a pool. We are sorry that it was not something you expected and had refunded you completely, despite the fact we were not obligated to do so. I am not sure how this was the "worst experience." However, we would gladly host you in the future. Please contact us directly and we can find the best suitable room or apartment for your needs. Please know that last minute reservations engines can be a hit or a miss, you can end up with the smallest room or the best suite, WHATEVER is left, it is a lottery and you pay accordingly a quarter to a half of what the room rate would be on a regular reservation. Hopefully this helps with your future experiences, no matter which property you choose or where you choose it. Kindly, Marija
It was a pleasure to host your family. We look forward to your return.