We appreciate your patronage on your recent stay at Grand West Sands Phuket and for posting your impressions on your experience.
Reading your good comment is giving us reassurance on our performance, we all appreciate the recognition. Our resort has built a reputation on promoting genuine humanity and respect to all our guests always.
We are looking forward to welcoming you back the soonest possible.
Thank you for taking the time to inform us of your experience at Grand West Sands Resort and Villas.
We're sorry to learn that you had a disappointing stay with us. Your feedback is highly valued and gives us a chance to make improvements.I have discussed this matter with the concerned department heads for necessary action that includes carrying out staff re-training, to avoid similar situation in the future.
I thank you again form your feedback and hope you will give us the opportunity to be of service in the not too distant future.
We were delighted to host you during your recent holiday at Grand West Sands Phuket. We appreciate the time you have taken to provide us with some feedback regarding your experience.
Receiving such wonderful comments is certainly appreciated and allows us to continue to focus on the high level of service you enjoyed whilst staying with us. Continuous improvement of our product and providing genuine Thai hospitality is our ongoing commitment to all of our guests
We look forward to welcoming you back to Phuket in the near future.
Thank you for staying at Grand West Sands Phuket, we appreciate you taking the time to post your review.
I am particularly pleased to read you enjoyed your stay and I have shared your fantastic comments with the resort team. We pride ourselves on genuine, personalised service delivered with that legendary Thai smile.Whilst I am particularly pleased that you found the resort conveniently located adjacent to the Splash Jungle Water Park, unfortunately, it is in fact not part of the resort facility hence the required entry fee. It is certain excellent value, a fantastic day out for the family and an extremely popular attraction here in Phuket.
We look forward to welcoming you back to Grand West Sands Phuket very soon.
Thank you once again for for staying at Grand West Sands Phuket. I must profusely apologize that your recent stay was not satisfactory and appreciate your feedback.
I am the most concern to learn on shortfalls with regards to your arrival experience.Please be assured that we are taking immediate corrective steps to avoid such problems in the future.The resort itself is currently undergoing a major upgrade of all facilities including the restaurants, Spa, Gymnasium, Pool, Bar, certain guest rooms and the Arrival locations as well as reviewing our internal structures and systems to ensure we will deliver the level of service we pride ourselves on with that legendary Thai smile.
We would like to regain your trust and hope to serve you again in the future. We hope to welcome you here again the near future.
Acting General Manager