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鄰近飯店
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1 - 6 則評論,共 483
一位來自中國的 Tripadvisor 會員
2019年8月12日的評論 透過行動裝置

此評論僅代表旅行者個人的主觀意見,並不代表TripAdvisor以及其合作夥伴的意見。原文語言為中文,源自www.tripadvisor.cn 查看原文
AKSARACollection,The SIS Kata 的 Manager,回應了這篇評論已於 2019年9月13日 回應
Google 翻譯

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年7月25日的評論

這裏的工作人員沒有為客人提供盡可能多的住宿。其次,這裡有着一項很糟糕的政策,那就是酒店固定每小時收取2便士,如果你帶了一個嬰兒或孩子來這裏,他們將收取1200英鎊的洗浴費用。第三,這裏的入住流程很完整,員工都有服務意識。

與這家飯店合作收集的評論
感謝 Okeystories
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
AKSARACollection,The SIS Kata 的 Manager,回應了這篇評論已於 2019年7月30日 回應
Google 翻譯

Dear Okeystories,

Thank you for your post here on Trip Advisor.

As The SIS Kata is a adult orientated resort with facilities, infinite swimming pool, pool parties on saturdays and so on, the majority of our travel tour operator partners do not encourage children to stay with us. This is the concept of the resort both in the design and also in the services and entertainment provided during a guests stay.

The pricing is based on two guests per room and any 'third person' ultilising a sofa bed in the guest room of whatever age is charged the same. This is clearly stated on our partners websites and ours aswell.

Please accept our apologies for any mis-understandings in this case, however, The SIS Kata is and will remain an adult orientated resort as per the original concept.

With best regards

Matthew C Hindmarch
Director of Hotel and Resorts, AKSARA Collection

回報不適當的回應
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評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年6月23日的評論 透過行動裝置

這個酒店沒有風格!在辦理入住和退房時,沒有任何一個可以幫助搬運行李上下台階的人!當時是淡季,雖然沒有高樓層的房間,但仍然沒有昇級。'Stella Pool'是個不錯的名字,但沒有風格。它只是一個非常小的遊泳池,小的無法遊泳。沒有風格..入住時需要支付保證金。總的來說,這裏不值得這個價。住OZO(卡塔的一家新酒店)或其他地方吧。

感謝 jslau
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
AKSARACollection,The SIS Kata 的 Manager,回應了這篇評論已於 2019年7月31日 回應
Google 翻譯

Greetings from The SIS Kata Phuket - Voted the Best Designer Resort 2018-2019 by Travel Asia

Thank you for taking the time to post here on Trip Advisor.

I have personally investigated your points mentioned. Having checked our team at SIS Care, our Bell team was seen (on CCTV) to assist you with luggages on one occassion.

In regards to upgrading, we generally only offer complimentary upgrades if the resort is fully booked or the complimentary upgrade is part of a contracted partners offer (subject to availiabitliy at the time of check in) or we have oversold a particular room type. We have several floors which are different room types, hence the higher floor which you refer to was a higher room catagory. Please accept our apologies if you were expecting a complimentary room upgrade.

re the deposit: most resorts and hotels now require a deposit upon arrival, however, you may sign any spa, food and beverages bills to your room which will be used against the deposit which saves you using cash during your stay. Any unused deposit of course will be refunded upon departure once all bills have been cleared. Please accept our apologies if there was any misunderstanding in this case.


With best regards from all the team and it was a pleasure to meet you... We do hope that we have the chance to welcome you back to show you that we can get things right.

Apologies once again.

Regards

Khun Phouwanart (Num)
Resort Manager
The SIS Kata Phuket

回報不適當的回應
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一位來自中國的 Tripadvisor 會員
2019年5月30日的評論 透過行動裝置

此評論僅代表旅行者個人的主觀意見,並不代表TripAdvisor以及其合作夥伴的意見。原文語言為中文,源自www.tripadvisor.cn 查看原文
AKSARACollection,The SIS Kata 的 Manager,回應了這篇評論已於 2019年7月31日 回應
Google 翻譯

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年5月5日的評論

經過了初到時服務的一連串小問題之後——我們和經理拉姆聊了一會。他記錄了我們遇到的所有問題。讓我們驚訝的是,服務有了很大的改進。我可以說這個工作人員真的很努力,我們在那裡的其它時間也很愉快。泳池的景色很好,我們在酒店吃的晚餐也很好。我會給它滿分五星的評分,僅僅是管理和服務等方面,並會推薦這家酒店(尤其是如果他們保持這個水平的服務繼續向前)。

感謝 Leon K
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
mat268,The SIS Kata 的 Manager,回應了這篇評論已於 2019年5月6日 回應
Google 翻譯

Greetings from The SIS Kata Phuket - Voted the Best Designer Resort 2018-2019 by Travel Asia

Thank you for taking the time to post here on Trip Advisor. We are all so pleased to hear that you enjoyed your stay with us. Thank you for your encouragement. I will tell our team about your compliments thank you so much as they really enjoy to hear from our guests.

We do hope that we have the chance to welcome you back on your next visit to the island and please feel free to email us before you arrive to make sure that we arrange your preferred room. Email me in advance and i will personally double check that all is in place

With best regards from all the team and it was a pleasure to meet you...See you again soon!

Regards

Khun Phouwanart (Num)
Resort Manager
The SIS Kata Phuket

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一位來自中國的 Tripadvisor 會員
2019年4月26日的評論 透過行動裝置

此評論僅代表旅行者個人的主觀意見,並不代表TripAdvisor以及其合作夥伴的意見。原文語言為中文,源自www.tripadvisor.cn 查看原文
AKSARACollection,The SIS Kata 的 Manager,回應了這篇評論已於 2019年5月1日 回應
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