Thank you for your recent stay with us and reviewing our property. I am pleased to know you liked the cleanliness of our facility and the service you received. On the other hand, I am sorry for the experience you had with the room you received due to the air-conditioner. It is regrettable that we did not live up to your expectations. Rest assured that your comments will be looked into and take actions accordingly. I have sent you a private message in an effort to obtain some additional details.
Thank you for staying and we look forward to hearing from you soon.