Thank you for your review. We state on our website about where our different types of rooms are located, enabling guests to make a more informed decision on their stay. We offer a number of rooms in these annex blocks, so I am sorry that you missed this on the website or other third party booking site. As mentioned in previous reviews, we are due to have a refurbishment of key areas of the hotel next year- and this is due to include the restaurant. Thank you for complimenting the staff during your stay, I shall make sure to pass this on.
Thank you once again for your thoughts.
Many thanks for passing on your comments- I'm pleased you enjoyed your stay! We have found that our new Afternoon Tea menu has had brilliant feedback so your comments mean a great deal to us. We are also looking to refurbish parts of the Hotel next year, so I look forward to welcoming you back to see the improvements during your next stay- thank you!
Thank you for your review. I can understand your comments as we were very busy on the day in question, and my sincere apologies that you did not get the attention to your needs that we would normally provide with ease. When meetings are booked in any of our Function rooms, an itinerary can be set with service times, which will be adhered to by a member of staff dedicated to serving these rooms. You have made a very valid observation about the serving of these rooms on an ad-hoc basis in addition to these set service times, and this is something we are looking into - thank you for this feedback. I am sure that if you do decide to return in the future, you will have a much better experience with us.
Thank you for reviewing your stay with us, and for the wonderful comments. I am delighted that your stay was relaxed and that you felt conveniently placed for a day at the races! We look forward to welcoming you back again!
賈斯汀是杜松子酒專家 - 試試他調的酒，不會讓你失望的！擁有這種天才，酒吧區真的應該做成一個杜松子酒吧！員工和服務都非常出色。丈夫過生日來的這裏, 每個人都這麼好, 善良, 根本不會有任何麻煩。食物真的很美味。
Thank you for your review, I will be sure to let Justin know of the wonderful comments, it is always nice to receive praise about our staff so this is gratefully received! We hope to see you again for another Gin and Tonic!