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1 - 6 則評論,共 145
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
3 週前評論

住了三天兩夜。別墅看起來還不錯,但只有房間里配有空調,如果客廳里也能覆蓋空調就更好了。早餐還有提昇空間,粥都涼了,也沒有太多選擇。

感謝 jaslinengg
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.sg 查看原文
NirwanaGardens,Nirwana Gardens - Banyu Biru Villa 的 Public Relations Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Jasliengg,

Thank you for choosing to stay with us and for sharing a review. We are sorry to know that we've fallen short of your expectations in some area and your helpful feedback will help us to continually improve the standard of facilities and services offered to all our guests. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. We hope to get another opportunity to welcome you back on your next visit to Bintan.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2019年2月13日的評論 透過行動裝置

這座別墅看起來很破舊,但功能齊全。非常不幸的是,海灘被石油泄漏污染了,我們的腳和涼鞋上都沾上了焦油。酒店的工作人員很樂於助人,而且都很友好。食物質量一般,需要改進。

感謝 Naga_eye
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.sg 查看原文
NirwanaGardens,Nirwana Gardens - Banyu Biru Villa 的 Public Relations Manager,回應了這篇評論已於 2019年2月26日 回應
Google 翻譯

Dear Naga_eye,

Thank you for taking the time to share your experience. We are sorry you couldn't enjoy the beach thoroughly due to the pollution. We know how this can interrupt the vacation fun and the frustration falls on our resort too. We have feedback this to the relevant authorities and hope that it won’t affect the resort for long as we work hard on promoting our lovely beach. In the meantime, more manpower has been extended to clean the beach. Whilst we are pleased that there were some positive factors to your stay, we are sorry that there were shortfalls that affected what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. Thank you again for your feedback and we hope to welcome you back for a better experience on your next visit to Bintan.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
2018年7月14日的評論

當時5個人合租了1間別墅, 真的是太舒服, 就像是長洲一樣, 但感覺是更正, 但當天因太累, 5個人其中4個睡著了, 晚上才醒來, 否則會有更好的經歷啊

住宿日期: 2017年8月
  • 旅程類型: 好友出遊
    • 舒適度
    • 清潔與衛生
    • 服務
感謝 TonyC1329
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
NirwanaGardens,Nirwana Gardens - Banyu Biru Villa 的 Public Relations Manager,回應了這篇評論已於 2018年7月18日 回應
Google 翻譯

Dear Tony,

Thank you for taking the time to write your review of your recent holiday at Nirwana Gardens and the positive feedback on our guest rooms. It was our pleasure to have you with us and we look forward to welcoming you back soon to enjoy the facilities and activities this time.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年2月14日的評論

我們前往度假勝地之前在別墅酒店住了一晚。我們訂了有3個卧室的別墅。別墅非常寬敞和舒適。唯一的缺點是生活區沒有空調。酒店員工都非常友好和樂於助人。他們隨時準備着為你服務。

感謝 mhryu
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.my 查看原文
NirwanaGardens,Nirwana Gardens - Banyu Biru Villa 的 Public Relations Manager,回應了這篇評論已於 2018年2月28日 回應
Google 翻譯

Dear MHRYU,

Thank you for taking the time to share your experience. We will share your lovely comments with our team, and we are sure that this will serve as an encouragement to the staffs as we strive to continuously improve the quality of our services and to do even better for our guests. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your review and for selecting our resort. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2017年10月28日的評論

我一直期望再來這裏。和我的家人一起來這裏已經有五次了。很棒的地方和很棒的人們!所有的員工都很友好,儘管我們一年才來一次,但是他們都還記得我們!我們又計劃過聖誕節了。希望它不會被預訂完。

感謝 ledinav
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
NirwanaGardens,Nirwana Gardens - Banyu Biru Villa 的 Public Relations Manager,回應了這篇評論已於 2017年10月30日 回應
Google 翻譯

Dear ledinav,

Thank you very much for your kind words on TripAdvisor following your stay and the positive comments on our property and hospitality. It’s always encouraging when customers acknowledge the hard work of our team as it’s what we aim for. Do make your reservation soon before it's fully occupied and we eagerly look forward to having you with us this Christmas!

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