我住在一棟別墅里。 總體體驗很棒， 海灘很乾凈，沙子很軟，很安全，到處都有wifi。 別墅里沒有沙蠅，但有不少家蠅。 我們也注意到，房間各處都在通風，這可能是沒有沙蠅或蚊子的原因。 不過，只能回來吃飯，這裏沒有街頭小吃。更多
我住在一棟別墅里。 總體體驗很棒， 海灘很乾凈，沙子很軟，很安全，到處都有wifi。 別墅里沒有沙蠅，但有不少家蠅。 我們也注意到，房間各處都在通風，這可能是沒有沙蠅或蚊子的原因。 不過，只能回來吃飯，這裏沒有街頭小吃。更多顯示較少
Dear Lay Lay S,
Thank you for taking the time to share your experience. We are glad to know that your room accommodations were satisfactory and you enjoyed the beach. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your review and do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.
Thank you for choosing to stay with us and for sharing a review. We are sorry to know that we've fallen short of your expectations in some area and your helpful feedback will help us to continually improve the standard of facilities and services offered to all our guests. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. We hope to get another opportunity to welcome you back on your next visit to Bintan.
Thank you for taking the time to share your experience. We are sorry you couldn't enjoy the beach thoroughly due to the pollution. We know how this can interrupt the vacation fun and the frustration falls on our resort too. We have feedback this to the relevant authorities and hope that it won’t affect the resort for long as we work hard on promoting our lovely beach. In the meantime, more manpower has been extended to clean the beach. Whilst we are pleased that there were some positive factors to your stay, we are sorry that there were shortfalls that affected what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. Thank you again for your feedback and we hope to welcome you back for a better experience on your next visit to Bintan.
當時5個人合租了1間別墅, 真的是太舒服, 就像是長洲一樣, 但感覺是更正, 但當天因太累, 5個人其中4個睡著了, 晚上才醒來, 否則會有更好的經歷啊
Thank you for taking the time to write your review of your recent holiday at Nirwana Gardens and the positive feedback on our guest rooms. It was our pleasure to have you with us and we look forward to welcoming you back soon to enjoy the facilities and activities this time.
Thank you for taking the time to share your experience. We will share your lovely comments with our team, and we are sure that this will serve as an encouragement to the staffs as we strive to continuously improve the quality of our services and to do even better for our guests. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your review and for selecting our resort. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.
Thank you very much for your kind words on TripAdvisor following your stay and the positive comments on our property and hospitality. It’s always encouraging when customers acknowledge the hard work of our team as it’s what we aim for. Do make your reservation soon before it's fully occupied and we eagerly look forward to having you with us this Christmas!