Dear Mr "MarkJohn7",
The team and I are exceedingly proud of your generous words. Thank you very much.
Hosting you for these few days away from Melbourne was a true, and humorous!, pleasure. I do look forward to greeting you back with Madame on your next trip to Singapore. Also, please do not hesitate to contact me so that I might facilitate.
我和丈夫帶着 4 個月大的孩子來這裏享受第一次家庭假期。度假村提供的服務比我們期待的還要好。酒店為我們安排了嬰兒床、嬰兒浴盆、消毒器和乾淨的瓶裝水。工作人員知道我們的名字，熱情招待了我們，讓我們住得非常舒適。食物很美味，他們提供的早餐品種豐富，品質優良，我們可以吃上一整天。房間維護地非常好，這裏的 Spa 體驗非常棒，簡直不能更好了，我們已經開始計劃下次再來這裏度假！
Dear Ms "Meltansh",
Though we aren't specialised in young babies we're happy that we could be of service! The team joins me in sincerely thanking you for taking the time to share your experience at the estate, and we very much look forward top the pleasure of greeting you again very soon. Please do not hesitate to contact me directly for assistance.
Very best regards,
Dear M. "singapore201821",
We are delighted to read your very kind comments and thank you for taking the time. The modest size of the estate allows for us managers, fortunately, to spend more time engaging with our Guests which we highly value.
Chef Giacomo and his culinary team join me in thanking you while hoping to greet you again very soon.
Chère Mme "pascale r",
Estate greetings. As we have been unsuccessful in our endeavours to have your review removed I have the pleasure of addressing your comments. As you neither stayed at the estate nor entered it, we find your comments and rating to be unfair.
We are sorry that our security guard's English wasn't better, he's receiving English lessons and I'm sure you can appreciate that with practice he will improve. He was doing his job, the estate's facilities being reserved for our resident guests. It also takes time for a manager to walk down to the beach where you were and she saw you walk away when she arrived to care for you. The guard was very sad and wondered why you had become angry at him: he was afraid he was going to get disciplined. So I gather there truly must have been a serious miscommunication and I naturally apologise for it.
The beach leading up to The Sanchaya from where you arrived is somebody else's property. Our beach is manicured twice daily and immaculate.
Je vous souhaite de bien bonnes Fêtes et reste à votre entière disposition,
Bien à vous,
Dear Mr "john c",
It was a treat to host Madame A.G. and yourself last week and I do thank you for taking the time for a review, and also for the very kind note you left. On the toiletries, you might be pleased to know that we are in the process of upgrading them to Aesop, more in line with what we want our Guests to experience. Finally I must indeed apologise for the poor connection: it was unfortunately due to a defective router and we are, also, looking at new providers. Please do let me know ahead of your next stay in order for me to facilitate and prepare as much as I can.
Encore un grand merci!
Bien à vous,
Dear M. "Indochine",
Sincere thanks for taking the opportunity to share feedback on the estate. While happy that you highlight the convenient proximity to Singapore I am truly sorry that our food offer did not live up to your expectations. Chef Giacomo and I are working on intensifying the speed and quality of service, especially during busy weekends of course. Please do let me know ahead of your next stay next, to enable me to ensure your full satisfaction and more.