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鄰近飯店
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1 - 6 則評論,共 1,814
2020年1月19日的評論

這家酒店有自己的海灘 還有晝夜保安 很美很安全 , 海鮮餐廳價格小貴 但是做得很有味道 值得推薦 旁邊有水上摩託等比較正規 可以砍價一點點吧 ,設施有些舊了,check in要等比較久

客房秘訣: check in要等比較久
住宿日期: 2019年6月
    • 地點
    • 睡眠品質
    • 服務
感謝 WHh_fun
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
SarovaWhitesands,薩羅瓦白沙海灘度假Spa酒店 的 Operations Manager,回應了這篇評論已於 2020年1月24日 回應
Google 翻譯

Dear Guest,

Thank you for sharing your experience at Sarova Whitesands Beach Resort & Spa with other TripAdvisor readers.

We are delighted to know that you had enjoyed your stay with us and were pleased with our facilities and services offered by the resort associates. We have noted your comment on check in and we shall put in place mechanism for improvement.

We thank you again for staying at the Sarova Whitesands Resort & Spa, Mombasa and praising our offerings. The entire team looks forward to welcoming you for another memorable experience in the not so distant future.

Kind regards
Francis Msengeti
Operations Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年9月24日的評論 透過行動裝置

我在這裏待得很開心,多謝Khadija,他快速地為我們辦理了入住手續,我也要感謝運營經理 Luke,還要特別感謝廚師Benson, Fred 和Martha,以及餐飲團隊的周到服務(我的丈夫身體虛弱,他們提供了很多幫助)。這裏的Spa很棒,Fridah態度親切,是個很棒的按摩師,雖然時間短暫,但我們在這裏待得很開心。

感謝 Grace B
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
SarovaWhitesands,薩羅瓦白沙海灘度假Spa酒店 的 Operations Manager,回應了這篇評論已於 2019年9月25日 回應
Google 翻譯

Dear Guest,

Thank you for sharing your experience at Sarova Whitesands Beach Resort & Spa with other TripAdvisor readers.

We are delighted to know that you had enjoyed your stay with us and were pleased with our facilities and services offered by the resort associates. Your special thanks to Chef Benson, Fred, Matha, Luke, Khadija and the F&B team for the service accorded to your ailing husband have been shared to the them and they are quite grateful for the mentions. I wish your husband quick recovery.

We thank you again for staying at the Sarova Whitesands Resort & Spa, Mombasa and praising our offerings. The entire team looks forward to welcoming you for another memorable experience in the not so distant future.

Kind regards
Francis Msengeti
Operations Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年7月27日的評論 透過行動裝置

這是我見過最差的wi-fi,而且和你是不是在大堂沒有關係。都2019年了,要想經營好一家酒店,你需要提供更快的網絡連接。而且房間里也沒有網線連接。

1  感謝 behindthevoyages
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.tr 查看原文
SarovaWhitesands,薩羅瓦白沙海灘度假Spa酒店 的 Operations Manager,回應了這篇評論已於 2019年7月30日 回應
Google 翻譯

Dear Guest,

Thank you for sharing your experience at Sarova Whitesands Beach Resort & Spa with other TripAdvisor readers.

We regret to learn of your experience on Wi-Fi connectivity which we will try to resolve in the best way we can., However internet is shared amongst all guest hence can experience slow speeds when we are housefull. But for you to enjoy the cable connection we advise you book our Sea of Garden facing category of rooms.

We thank you again for staying at the Sarova Whitesands Resort & Spa, Mombasa and praising our offerings. The entire team looks forward to welcoming you for another memorable experience in the not so distant future.

Warm regards,
Francis Msengeti
Operations Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年7月20日的評論

在長途跋涉之後,我們在這裏住了7晚,放鬆身心。酒店很漂亮,有舒適,乾淨又寬敞的客房和令人驚喜的泳池。因為我們要求換成一個雙床房,所以房間昇級成了唯一符合我們要求的帶泳池景觀的房間。餐廳提供的各種食物,口味很豐富。員工們都很友好,服務很周到。但唯一的缺點是,我們(2個單身的中年婦女)在公共海灘上總是被當地人騷擾以至於我們都不敢去那裡!他們總是靠過來……導致我們的夜間娛樂活動不那麼愉快。

1  感謝 Tomsha
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
SarovaWhitesands,薩羅瓦白沙海灘度假Spa酒店 的 General Manager,回應了這篇評論已於 2019年7月25日 回應
Google 翻譯

Dear Guest,

Thank you for sharing your experience at Sarova Whitesands Beach Resort & Spa with other TripAdvisor readers.

We are delighted to know that you had enjoyed your stay with us and were pleased with our facilities and services offered by the resort associates. We however note your concerns on evening entertainment and will look into it.

We thank you again for staying at the Sarova Whitesands Resort & Spa, Mombasa and praising our offerings. The entire team looks forward to welcoming you for another memorable experience in the not so distant future.

Warm regards,
Francis Msengeti
Operations Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年7月12日的評論

Lucky和遊泳教練Emmaculate、服務生Alex和接待處的Sylvester服務都很出色,這些人竭盡全力確保客人住得舒適。Emmaculate是適應能力很強且專註的教練,Lucky是很好的團隊成員,Alex 是熱情而令人愉悅的服務生,Sylvester很會解決問題。

感謝 georgemachua
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
SarovaWhitesands,薩羅瓦白沙海灘度假Spa酒店 的 General Manager,回應了這篇評論已於 2019年7月13日 回應
Google 翻譯

Dear Guest,

Thank you for sharing your experience at Sarova Whitesands Beach Resort & Spa with other TripAdvisor readers.

We are delighted to know that you had enjoyed your stay with us and were pleased with our facilities and services offered by the resort associates.

We thank you again for staying at the Sarova Whitesands Resort & Spa, Mombasa and praising our offerings. The entire team looks forward to welcoming you for another memorable experience in the not so distant future.

Warm regards,
Francis Msengeti
Operations Manage

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年6月24日的評論

在這家酒店的又一次美妙的住宿體驗。食物和場地一如既往的優秀。感謝所有的員工,感謝他們出色的服務和付出的額外努力,我個人也要感謝這些員工,是他們讓我感到賓至如歸,讓我彷彿成為他們家庭的一員,他們是Sylvia Msagha, Martha, Benjamin, Daniel, Harrison, Miriam, Clement, Brian, Sylvia, Valentine, Francis, Christine, Katana, Peter, Geoffrey, Joel, Amina和Ruth。我們覺得自己在這家酒店結交了很多老朋友,迫不及待地想再來。——Gemma,Dave和Alice留

1  感謝 GemmaTaylor1984
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
SarovaWhitesands,薩羅瓦白沙海灘度假Spa酒店 的 General Manager,回應了這篇評論已於 2019年6月25日 回應
Google 翻譯

Dear Guest,

Thank you for sharing your experience at Sarova Whitesands Beach Resort & Spa with other TripAdvisor readers.

We are delighted to know that you had enjoyed your stay with us and were pleased with our facilities and services offered by the resort associates.

We thank you again for staying at the Sarova Whitesands Resort & Spa, Mombasa and praising our offerings. The entire team looks forward to welcoming you for another memorable experience in the not so distant future.

Warm regards,
Siddharth Sathe
General Manager

回報不適當的回應
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