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Stacy H 發表了一則評論,2019年7月
25 篇投稿24 人推薦
My husband and I booked a cruise from Southampton to Norway. We paid for several shore excursions. Whilst on the cruise we decided to cancel many of the tours as we felt they were not value for money. We were to be refunded $329.01 (U.S.).

Princess cruises were happy to accept our credit card to charge us for the shore excursions, months before the cruise, yet we were not to have our credit reimbursed to our card. We were told we had to wait for a cheque. On the 24th July (25 days later) we rang Princess Cruises In Australia. After talking to staff we got an automated response, but we were unable to reply to the email with our concerns.
It is now six days later, a full MONTH since the cruise ended, and we still have not received a cent nor an email letting us know what happened to our money.
*We are disappointed with not receiving our money in a timely manner, in fact, we have still not received our money at all.
*How archaic that we have to wait for a ‘cheque’
*It would be nice to be able to email someone at Princess and receive a response that is not automated
Thumbs down to you Princess Cruises
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Stacy H 發表了一則評論,2019年7月
25 篇投稿24 人推薦
我丈夫和我預訂了從南安普敦到挪威的遊輪。我們支付了幾次岸上游覽。在遊輪上,我們決定取消許多遊覽,因為我們覺得它們不物有所值。我們將獲得329美元的退款。 01(美國)。 在遊輪前幾個月,公主遊輪很高興接受我們的信用卡向我們收取岸上游覽費用,但我們沒有將信用卡退還給我們的信用卡。我們被告知必須等待檢查。 7月24日(25天后),我們在澳大利亞巡航了公主遊輪。在與員工交談後,我們得到了自動回复,但我們無法回復電子郵件中的問題。 現在是六天之後,自巡航結束以來整整一個月,我們仍然沒有收到一分錢或電子郵件,讓我們知道我們的錢發生了什麼。 *我們對沒有及時收到款項感到失望,事實上,我們根本沒有收到我們的錢。 *我們必須等待'檢查'是多麼陳舊 *能夠給Princess公司的某人發送電子郵件並收到非自動化的回復會很高興 大拇指向你公主遊輪
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