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顯示較少房間顯然已經翻新過了,除了我們的冷卻裝置。酒店距離機場很近,但離海岸有點遠。我們提前到達酒店,房間還沒有準備好,但我們被告知房間準備好後會打電話給我們。我們從未收到任何電話。我們被告知從港口返回時可以打電話要求班車服務,但我們打電話時沒有班車。我從機場打電話要求接送,打了4-5次才有人接電話。前台的工作人員似乎太忙了。早餐還可以。
Hi Shawn R,
Thanks for sharing your feedback and for staying with us. We want efficient and frictionless experiences for guests on the move, and I am sorry to hear your room wasn't ready upon check-in and the shuttle service wasn't available when you called. I have shared your comments with our management teams to ensure the necessary guidelines are in place so this doesn't happen again.
Again, thanks for choosing to stay with us. I hope you would consider staying with us again should your travels bring you back to our area.
Sincerely,
Connie D
Case Manager
IHGService
帶陽台的乾淨房間,大浴室,地理位置優越,使這家酒店成為市中心的一大亮點。通過使用hotwire.com並通過“隱藏的酒店”下單,我們以一個較低的價格訂到的。我們覺得訂到到這家旅館幾率很大,並且我們做到了。我們很高興。在這裏住了一個星期。步行能到市中心許多好地方。就在美麗的El Cortez大樓對面。
員工非常樂於助人。給我們提供了關於吃飯、参觀地方等的全面信息,也對城市周邊走走提供了一些好建議。交通車隨時可以帶我們去任何想去的地方,然後再接我們回來。晚上有歡樂時光,東西是免費的。
Good Afternoon,
Thank you for taking time to review our property. Thank you for your kind words, we would love to see you again in the future.
Best Regards,
Courtney M
Supervisor
如果你想去聖地亞哥市中心閑逛,這家時髦的多層酒店是住個幾天的好地方。唯一的缺點是新裝修的房間在一層,這意味着早上會聽到垃圾車的聲音。我建議住在上層的房間。否則,即使你距離碼頭有10個街區遠,住宿體驗也跟在煤氣燈區差不多。
Hi WestsideChuck,
Thank you so much for the awesome feedback. I'm sorry you had to experience some noise early in the A.M. The garbage trucks can tend to get loud, and echo through the neighborhood. I will be passing the info you sent to the entire team to let them know to keep up the good work. I wish you the best of luck in your future travels, and look forward to having you with us again sometime soon.
My Best Regards,
Jayson Monti / Front Office Manager
停車是需要轉一圈繞到後面的,所以你需要從接待區開車繞過街區到達停車場。我住在302號房間,房間剛裝修過,在床邊配有USB和電影插座-給電器設備充電非常方便。在這裏什麼需要的都有,比如熨斗、房間里就能喝到熱飲,還有一個尺寸正好的平板電視。從這裏到巴波亞公園步行只需要20分鐘。如果智選假日酒店可以昇級下早餐會更好的,早餐品種太單調了。
Good Evening,
Thank you for taking time to let us know how your stay went with us.
We take feedback from these review to better future stays so thank you once again for your time.
Best Regards,
Courtney M
Loyalty Champion/Supervisor