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狐狸山酒店 (Ottershaw)
Foxhills

旅客 (436)
客房與套房 (101)
餐飲 (42)

關於

地點
清潔與衛生
服務
划算度
物業設施
游泳池
免費停車
餐廳
客房服務
有健身房的健身中心
免費高速上網 (WiFi)
酒吧/Lounge吧
Spa
乾洗服務
兒童活動 (適合兒童/家庭)
公用無線網路
室內游泳池
室外游泳池
宴會廳
提供上網服務的商務中心
會議室
會議設施
殘障通行設施
洗衣服務
溫水浴池
溫水游泳池
網球場
門房服務
高爾夫球場
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客房特色
套房
家庭房
小吧台
無障礙客房
禁菸房
不可不知
飯店風格
美麗景觀
飯店星級
870 則評論
441 張照片
5 個問與答
0 客房秘訣
旅客評等
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我們一到就受到前台的熱情款待,他有認出我們6月份的時候過來住過。入住手續辦理高效愉悅。房間乾淨,空氣清新。溫泉出色,讓人放鬆。餐前酒吧飲品非常不錯,員工注意細節,適合過夜客人。早餐也不錯。離店也很快很愉悅。值得一住。
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來自 狐狸山酒店General Manager FoxhillsSurrey 的回應
已於 2017年11月2日 回應
Dear Guest Thank you for your wonderful review, we are over the moon that you were delighted with our facilities across the resort. I do hope to see you again in the not too distant future Kind Regards Jason Adams GENERAL MANAGER
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我和我的朋友們在打完高爾夫球和做完spa之後在這裏住了一晚。高爾夫球場和場地令人驚艷,環境也很棒。spa的治療效果很好。房間又大又寬敞。缺點是,餐廳里的服務糟透了,飯菜也糟透了!我們有七個人,三個人點了牛肉,一個人點了魚,這幾個食物都送上來了,另外兩個人的卻沒有。服務員沒有把盤子拿走,而是端上一個盤子,裝上了遺漏的食物!當我們問酒侍我們點的剩下的菜在哪裡時,他說卻說這不是他的工作。鱈魚太咸!我們不會再來這裏也向別人推薦這家餐廳!!
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來自 狐狸山酒店General Manager FoxhillsSurrey 的回應
已於 2017年11月2日 回應
Dear Guest Thank you for your review. I am of course pleased you enjoyed the spa and Manor Golf Course, but disappointing by your comments about the food and my team. I am staggered that one of waiters who has constant training would say to a guest "its not his job" My Apologies we did not exceed your expectations on this occasion Kind Regards Jason Adams GENERAL MANAGER
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我想給一個公正的評價,並強調這家酒店的良好品質:令人驚嘆的地理位置、良好的環境、專業的且有禮貌的員工、寬敞的房間。早餐很讓人享受,沒什麼好說的。樂於助人的員工。缺點:我個人認為spa不是五星,而且缺乏清潔(尤其是戶外空間似乎被忽視了)。新樓里的房間雖然很大,但卻缺少溫暖和個性。Deffo需要一雙新的眼睛,讓它們看起來更漂亮。使用醜陋/磨損的棕色馬毯是令人震驚的!泡茶和咖啡設施都很破舊,並且很難在一個電視後面隱藏的櫥櫃找到它們。牛奶沒有了...整體3星...平均而言!同樣的錢,我們可以在薩里附近住更好的酒店。
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來自 狐狸山酒店General Manager FoxhillsSurrey 的回應
已於 2017年8月28日 回應
Dear Guest Im sorry we did not exceed your expectations on this occasion, but I am pleased you found the grounds, the team professional and your room spacious. I have checked the spa garden today and the grass is cut and the shrubs well trimmed. There are areas that are overgrown but they are like this to provide privacy in small areas where our guest have loungers. The bedrooms in Lyne house are in a traditional style, tea and coffee shabby?? Im not sure what you mean, but we do serve fresh cafetieres of coffee with fresh milk in the bedroom which very few hotels/Resorts offer. Im sorry your milk was off, that is something we cant check until the container is opened. We would have course brought new, fresh one to you immediately, if informed at the time. A television is a cabinet, this again is not unusual. Thank you again for your constructive comments. Kind Regards Jason Adams GENERAL MANAGER
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我們在這裏慶祝我朋友的生日,度過了一個美好的夜晚。工作人員很完美沒有太多的麻煩。房間很漂亮,乾淨而明亮的床很舒適。水療設施很棒,健身房也很棒。第二天早上吃早餐有很多選擇,工作人員也很棒。 強烈推薦,出發來一次寧靜的放鬆吧!
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來自 狐狸山酒店General Manager FoxhillsSurrey 的回應
已於 2017年6月26日 回應
Dear Guest Thank you so much for your wonderful review, I know my team can deliver outstanding service to our guests, and with our facilities around the resort being so such a high standard, with a great team supporting me Foxhills is "one of the best" I can't thank you enough for your kind words We very much look forward to welcoming you back again very soon. Kind Regards Jason Adams GENERAL MANAGER
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這家酒店很棒,有很棒的房間,這裏的環境也很棒,氛圍很不錯。對這裏的泳池有點失望,因為在我們想去的時候他居然關閉正在翻修。酒店早餐也很棒,選擇很多。真的是一個好地方,很值得。
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來自 狐狸山酒店General Manager FoxhillsSurrey 的回應
已於 2017年6月13日 回應
Dear Guest Thank you for your wonderful review. We are delighted you had such a great experience and we very much look forward to seeing you again in the not to distant future Kind Regards Jason Adams
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往前
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所有照片旅客客房與套房餐飲游泳池與海灘商務中心與會議室
由管理階層提供的照片狐狸山酒店
Bedroom
Spacious Room
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12345621
Hi David, I am sorry to hear you are having problems with Foxhills. I have had lovely stays & you should contact the hotel again. Maybe go on their website & see who is the Gen Manager is. I have been here a few times & a couple of weddings too. Good luck.
0 次推薦
Are you dog friendly
Hi Nick - we weren't allowed to take our dog! So the answer is no, and we stayed in a room outside the main building, so would guess they aren't allowed anywhere there, presumably because of the golf course, but I don't know exactly why.
0 次推薦
Yes. Pool is a decent temperature, steam room os fantastic sauna not too shabby. they have a small outdoor pool area that was being worked upon when I stayed but it was by no means an Olympic sized item. I think they have a hot tub but I was too comfortable to explore further. Finally I beleive that the treatments are not inclusive. hope it helps and enjoy your stay.
1 次推薦
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Do you have crèche for small children?
Yes we do if you wish to discuss child care requirements please speak with Anne in our Creche on 01932 704463. This number takes you directly to the creche. Many Thanks Jason Adams GENERAL MANAGER
1 次推薦
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11
價位
US$137 - US$272 (根據標準客房的平均房價)
又稱為
foxhills hotel ottershawfoxhills resort ottershaw
地點
英國英國Ottershaw
房間數
70
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