Dear Sir ,
thanks for your valuable comment sir. May i know what was happened with reception and concierge staff ?
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來自 的回應 | 評論此物業 |
They were not very responsive when we told them that our children had fallen ill. We had asked if there was a doctor on call for the hotel. They just said, no and offered nothing further until prompted. They did state that... 更多
They were not very responsive when we told them that our children had fallen ill. We had asked if there was a doctor on call for the hotel. They just said, no and offered nothing further until prompted. They did state that they were short staffed as some of their people were ill also. We did not find that comforting and were surprised that a hotel of that size, age and quality did not have a doctor on call. We also believe that the water served in the dining room was the source of the children's illness. The adults had gotten up to go to the buffet line and the staff gave the table water to the kids to drink instead of the bottle water we were sticking to. The room service was lacking as we would order and some times it would come and some times it would not. Sometimes a partial order would arrive with out explanation. When we were leaving I had to go down to the desk and go over my room service bills and tell the desk that at times the kitchen just did not send up the food that we ordered. It was with out rhyme or reason. For example, they sent up a large bowl of ice cream before the meal that we ordered. Like it wasn't going to melt before we got our meal !
The illness continued through our party even after we left the hotel and returned home. It really put a damper on the whole trip. Not sure we would stay at this hotel again.
I am interested in the price. Planning on visiting on the 5th to the 7th August. Must include dinner
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來自 Devapriyaliyanage 的回應 | 評論此物業 |
it was 14000 LKR including HB ( Breakfast and Dinner). I am not sure about the pricing for the August better check with them. but any how we like it very much.