I understand that Westgate is recovering from a fire and wish them the best. Most of the staff was friendly and helpful. The bed is comfortable, but the pillows suck. Part of our room looks upgraded, but others not so much. For instance, there are...更多
After watching the fires on the news, we were heartbroken about the tragedies in Gatlinburg. Westgate took a hit and they are rebuilding. I will say that I used to get teased about picking a timeshare in the mountains, but as soon as we returned,...更多
We understand that Westgate is recovering from a fire and wish them the best. The staff was friendly and helpful. Our accommodations were comfortable, but showing signs of decline. We found neither restaurant attractive. The convenience store was pricey. We would look for a better...更多
BEWARE BEWARE. This was our first time staying at Westgate in Gatlinburg with 2 small children. First off the indoor swim park is not included with your stay but the main reason is due to poor service. We made a call to the front desk...更多
I was very impressed with the area. Clean accommodations, very friendly staff. Decent convenience store on premesis. Cabins were well maintained. Area lost over 70% of accommodations during recent fire. The company is rebuilding at a rapid pace. Looking forward to the new areas and...更多
There is currently a deal floating around Facebook saying this place has 3 nights + waterpark admission for $150. For new guests only. but!!!! I thought this place burned down. Are they back open already? Waterpark and all?
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來自 Brian Y 的回應 | 評論此物業 |
the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... 更多
the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they move the restaurant into the same building as the water park and the water park is fully functioning also. they are planning to have everything that was destroyed rebuilt along with all of the new projects that they were building to be done in about 19 months. the owner is not waiting for the insurance reimbursement to complete repairs and reconstruction he's just putting his own money into it and when the insurance reimburses then he'll recover what he is spent. I believe with seven construction companies rebuilding their Resort it will probably be open fully functioning in that 19 month. But they do have units open and available.
Is the water park extra if you are a westgate timeshare owner?
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來自 Laura5016 的回應 | 評論此物業 |
no. you get free wrist bands
I was given a voucher in the amount of $100 dollars to be used at the spa when we purchased our time share. I made an appointment at the spa on our first visit after our purchase only to be told NO they would NOT accept it ,this was after my appointment but I had asked before booking if they honored the voucher and I was assured they would. They told me I had to mail it to the address which is In Florida,send copy of receipt then they would reimburse me the $100 dollars I had spent. This was sent by certified mail and signed for. On the voucher it said to allow 6 to 8 weeks for processing,this was on November 11,2016 and as of this date January 29, 2017 I have yet to receive my refund of $100 as promised, So this is FRAUD !!! Just another reason to NOT purchase at this resort and most definitely DO NOT USE ANY VOUCHER YOU ARE GIVEN!!
THEY WILL PROMISE YOU AND TRY TO GIVE YOU ANYTHING TO BUY. SO PLEASE BEWARE .AND YES I AM A OWNER. ON TripAdvisor my complaint was played down by whomever wrote the response by saying they didn't know if I was a owner. REALLY???? CHECK THE COMPUTER AND THIS UNIFORMED PERSON WOULD HAVE HER ANSWER TO THAT !!!
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