薩凡納河濱萬豪飯店

我們去過薩凡納很多時間。這是我們第一次住在這裡。工作人員很友好，樂於助人。酒店正在裝修，但我們最終可以說它會非常可愛。如果可能的話，請留在河邊。我們忘了並且看到了空中處理人員的美妙景色。這家酒店位於海灣的盡頭，所以準備徒步旅行。我們帶來了自行車和男孩，我們為此感到高興。河邊有一條小路，所有的旅遊商店都很好。我們會回來的。

住宿日期： 2017年11月

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來自薩凡納河濱萬豪飯店Manager TeamMarriott 的回應

已於 2018年10月11日回應

Dear Angeladohair, Thank you for the nice review of your stay at the Savannah Marriott Riverfront. We are pleased you liked our staff and that you found our location to be perfect for your plans. It was a pleasure hosting you, and we look forward to welcoming you and your friends back to the area. Jody McIntyre Director of Sales & Marketing

非常不錯的酒店

我們的房間非常舒適。工作人員都非常友好和樂於助人。回到這家酒店（對我們來說）的唯一吸引力是在River Street的盡頭很清楚，所以你真的不接近任何事情。（但我們不介意散步！）

住宿日期： 2018年10月

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來自薩凡納河濱萬豪飯店Manager TeamMarriott 的回應

已於 2018年10月2日回應

Dear eggo87, Thank you for your kind review of the Savannah Marriott Riverfront. We appreciate you mentioning how much you enjoyed our accommodations and great service. However, we are sorry that the location of the hotel was not ideal for you. It was a pleasure hosting you, and we look forward to welcoming you back to the area. Jody McIntyre Director of Sales & Marketing

遠離瘋狂，但足夠接近走到它

市中心的河街很有趣，可以（好）瘋狂，所以我喜歡足夠接近步行加入樂趣，並在需要時走回去做一點R＆R。客房寬敞，新近裝修，我們的河景陽台可供人們觀賞和觀賞船隻。工作人員非常友好和樂於助人。

住宿日期： 2018年9月

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來自薩凡納河濱萬豪飯店Manager TeamMarriott 的回應

已於 2018年10月3日回應

Dear Tracy2travel13, Thank you for choosing the Savannah Marriott Riverfront. We are thrilled you liked our convenient location and enjoyed everything our hotel has to offer. Thanks for your kind comments, and we look forward to seeing you back soon. Jody McIntyre Director of Sales & Marketing

特別差的前台工作人員

在確認提前入住三次後，於下午1點45分抵達。作為萬豪白金會員，酒店實際上打電話給我，讓我知道提前辦理登機手續的是兩個連通房中的六人一對。抵達後，LaCressa McCall和Ashley Jackson再也不會受到侮辱。他們不僅不允許我們辦理登機手續，還強迫我們等了2個小時，沒有協助。一旦官方登記入住時間到達下午4點（酒店政策），阿什利通知我們房間仍然無法使用。在打電話給萬豪企業客戶服務後，安吉通知我們房間立即可用。這證實了我們的懷疑，LaCressa和Ashely都故意阻止我們辦理登機手續並將大量行李送到我們的房間。 …

住宿日期： 2018年9月

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來自薩凡納河濱萬豪飯店Director of Sales & Marketing TeamMarriott 的回應

已於 2018年10月3日回應

Good morning Mr Brown. Thank you for taking the time to reach out to our social media team regarding your experience at the Savannah Marriott Riverfront. I am deeply saddened to read of a misunderstanding that has caused loyalty doubt and am hoping we can clarify those misunderstandings. I am aware that Carlos called earlier in the day to confirm delivery of flowers and to verify which room to have them delivered to. While the rooms were not ready, he assigned the reservations to the double queens, as requested. I was made aware at check in, the impression was the rooms were ready based off your wife's interaction with LaCressa (I have since spoke with Carlos to ensure that communication is clear for future guests). I understand your wife was upset that a wait was required, and have since provided coaching to LaCressa and Ashley on better tactics for managing the stress of handling guests in a difficult situation. By the time I had gotten involved, the rooms were still not ready, but I was able to change the arrangement and find an option that would get them in quicker (before our 4PM check in time). While it did change the original set up, the ladies appeared happy and eager to begin their experience. I am aware that you have already reached out to our Customer Care team and Greg Moore has offered compensation in the form of rewards points for the inconvenience. Please feel free to reach out to me should you have any additional concerns from this stay that I should be aware of. We hope that the ladies enjoyed their bachelorette weekend and would love the opportunity to have you visits us in Savannah again. Jody McIntyre Director of Sales & Marketing

優越的地理位置，美景！

在這裡住了一晚，希望我們有更多的時間。有一個很棒的河景房。看著大船經過，真的很酷。有點令人失望的是，我早上在我的移動應用程序上登記並聲明我們將在下午2點之前到達。我們實際上是在3:30到達，直到下午5點才進入房間。托尼門衛非常樂於助人，照顧好我們的行李，給了我們一些關於晚餐和活動的建議。總體而言，一個不錯的酒店，輕鬆步行到河邊的主要購物區和停車場和外面的停車場。

住宿日期： 2018年9月

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來自薩凡納河濱萬豪飯店Manager TeamMarriott 的回應

已於 2018年10月13日回應

Dear elindoo, It was a pleasure having you as our guest at the Savannah Marriott Riverfront. We are glad you liked the beautiful views from your room and were also impressed with our perfect location. Also, we are happy you liked the friendly service provided by Tony and will definitely share your compliments with him. Thank you, and we hope to see you back soon. Jody McIntyre Director of Sales & Marketing

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